Spanish Bilingual Client Care Assistant
WSAudiology
Support HearUSA clients with calls, digital inquiries, and appointment scheduling, including assistance for Spanish-speaking clients.
Open
Hauler Hero is a B2B SaaS company serving the waste-hauling and transport industry. Its cloud platform brings together CRM, drag-and-drop dispatching and routing, billing, reporting, a mobile driver app, and customer portals to help hauling businesses coordinate office teams, dispatchers, drivers, and managers. The company is also developing AI capabilities, including Hero Vision, Hero Chat, and Hero Routing, for automated pickup documentation, self-service customer support, and real-time route optimization. Hauler Hero’s software is designed to improve route productivity, cash collection, operational efficiency, and the customer experience.
Community and Content Analyst - LATAM Contractor - Argentina Remote
Shape Hauler Hero’s written voice and manage its Facebook community for waste haulers. Create marketing content for the company’s waste-hauler operating system.
Description
- Create a brand voice and messaging guide from existing copy, using AI tools to support the process.
- Establish the tone, core messages, vocabulary, and practical examples of preferred and discouraged usage.
- Maintain a consistent brand voice across social media, blogs, newsletters, the website, sales materials, and customer-facing tools.
- Manage Hauler Hero’s Facebook group for haulers through regular posts, discussions, member welcomes, and responses to questions.
- Route potential leads and product feedback to the appropriate team.
- Develop the community into a space where haulers can learn from one another.
- Produce social media and newsletter copy according to a consistent publishing schedule.
- Coordinate with the Multimedia Designer on each content piece.
- Write and edit blog posts, landing pages, and website copy for search visibility and human readers.
- Interview customers with the Customer Success team and produce case studies, quotes, and short stories for Sales.
- Build knowledge of the product, customers, and industry.
- Own written marketing content and the Facebook community while maintaining a consistent voice and reliable publishing cadence.
Requirements
- Two to five years of experience in copywriting, content marketing, community management, or brand or agency social media.
- Excellent written English with clear, natural, persuasive communication and strong sensitivity to tone.
- Strong spoken English and confidence communicating with U.S.-based teammates and customers.
- Writing samples covering social media, blog or long-form content, and email.
- Experience managing an online community or social media channels.
- Ability to quickly understand a technical or operational industry and explain it in plain language.
- Practical experience with AI writing tools, including the judgment to revise their output when needed.
- Strong organizational skills and a consistent approach to maintaining a content calendar.
- Comfort working with Notion, Google Workspace, HubSpot, and social scheduling tools.
- Reliable high-speed internet and availability during core U.S. business hours.
- Applicants must be based in Latin America.
- Bonus: experience writing for B2B SaaS, logistics, field services, or business owners and operators.
- Bonus: experience developing a brand voice or messaging guide.
- Bonus: experience writing for SEO.
- Bonus: experience managing Facebook groups or other niche communities.
- Bonus: experience interviewing customers and producing case studies.
Benefits
- Work remotely with a distributed, remote-first team.
- Use modern tools in your day-to-day work.
- Receive strong support from the internal team.
- Help shape processes as the company grows.
- Make a direct impact on customers, partners, and future team members.
- Define the brand voice and build the community from its early stages.
- Work across marketing, sales, customer success, and leadership with broad role visibility.
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