Urrly
Urrly
Urrly is a healthcare recruitment agency that helps U.S. healthcare companies improve talent acquisition through a combination of experienced recruiters, data scientists, and AI agents. Its Recruitment-as-a-Service and Recruitment Process Outsourcing offerings support hiring workflows from candidate sourcing through administrative coordination, using automation to reduce recruiting workload, time-to-fill, and cost-per-hire. Urrly works with healthcare innovators seeking a more efficient alternative to traditional agency recruiting.

Client Services Account Manager – Payer Healthcare (Remote, Missouri)

Manage health-plan relationships supporting Medicare and Medicaid services. Use performance data to improve delivery, guide business reviews, and advance care-gap outcomes.

Description

  • Manage health-plan relationships, program commitments, and client communications
  • Coordinate onboarding and ongoing delivery across clinical, outreach, scheduling, operations, and data teams
  • Track service levels, volumes, quality measures, and deadlines
  • Address issues early to prevent client escalations
  • Lead business reviews with performance analysis, action plans, and accountable follow-through
  • Align client expectations, internal priorities, and contractual deliverables
  • Connect payer priorities with operational execution
  • Convert performance data and client feedback into practical improvements

Requirements

  • At least five years of relevant experience in healthcare account management, client services, or program operations is preferred
  • Hands-on experience supporting Medicare or Medicaid programs
  • Working knowledge of risk adjustment, HEDIS and quality improvement, care-gap closure, or related value-based care programs
  • Demonstrated ability to follow through across multiple concurrent workstreams
  • Ability to turn reports into clear recommendations for clients
  • Strong written and verbal communication skills
  • Sound judgment when handling sensitive health information
  • Proficiency with Excel or similar reporting tools
  • Experience with in-home, mobile, or virtual assessment programs is a plus

Benefits

  • Up to 10% travel
  • Clear account ownership and meaningful influence over healthcare program performance and member reach
  • Applications receive a response within 24 hours

Related Jobs