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Encova Insurance
Encova Insurance
1,001 – 5,000 Employees
B2CFinanceInsurance
Encova Insurance is an insurance and financial services company serving both individual policyholders and commercial customers. Its offerings include home, auto, and workers’ compensation insurance, along with tailored commercial coverage designed for businesses with complex needs. The company combines industry experience with a focus on practical policy solutions, responsive customer service, and continued innovation across its insurance operations.
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Billing and Payment Specialist - Hybrid in Charleston, WV

Encova Insurance is hiring a Billing and Payment Specialist to manage customer payments, reconciliations, collections, and account research. This full-time hybrid role is based in Charleston, West Virginia, and supports accurate financial records and billing improvements.

USUnited StatesVAVirginiaWVWest Virginia
$43,950 – $70,319 / year
HybridFull-timeMiddleSeniorEnglish RequiredBilling SpecialistGeneral

Description

  • Post customer payments from lockbox, electronic, ACH, wire, and check sources with accuracy.
  • Prepare and reconcile daily bank deposits and cash receipt records.
  • Investigate and resolve payment discrepancies, unapplied cash, billing errors, and account issues.
  • Keep customer account information accurate and apply payments promptly.
  • Track accounts receivable balances and support collection activity for overdue accounts.
  • Address customer and internal questions about billing, payment status, balances, and transactions.
  • Complete daily, weekly, and monthly reconciliations for billing, payments, and cash activity.
  • Recommend process improvements that increase efficiency, accuracy, and customer service.
  • Assist with month-end close and prepare billing, collections, and cash receipt reports.
  • Follow company policies, accounting standards, and internal control requirements.
  • Help test and implement billing, payment, and treasury system enhancements.
  • Track outstanding checks and credit balances and support unclaimed property reporting and remittances.
  • Report to the Director of Treasury Operations.
  • Complete additional duties as assigned.

Requirements

  • Associate degree in accounting, finance, business administration, or a related field is preferred.
  • Experience in billing, accounts receivable, cash application, treasury operations, or a related financial function is preferred.
  • Experience using automated billing systems and payment processing platforms is preferred.
  • Solid knowledge of billing, payment processing, cash application, and accounts receivable procedures.
  • Ability to reconcile accounts and investigate discrepancies.
  • High level of attention to detail and accuracy.
  • Proficiency with Microsoft Excel and financial systems.
  • Effective verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Ability to prioritize work, manage multiple responsibilities, and meet deadlines.
  • Ability to work independently and collaboratively.
  • Must live and work in one of Encova Insurance's eligible U.S. states.

Benefits

  • Bonus or incentive compensation program.
  • Health, dental, and vision insurance.
  • Company-provided life and income protection plans.
  • 401(k) retirement plan with a 100% company match on contributions up to 7% of annual salary.
  • Paid time off.
  • Paid holidays.
  • Floating holidays.
  • Flexible work arrangements, including hybrid and remote options depending on the role.
  • Professional growth and development opportunities.

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