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Disability Management Institute
Disability Management Institute
51 – 200 Employees
ConsultingHealthcareLogistics
Disability Management Institute is a Canadian B2B provider specializing in workplace absence, disability, and workers’ compensation management. For more than two decades, the company has supported employers and employees through early intervention, claims management, rehabilitation, health and safety consulting, stay-at-work programs, mental health services, training, and appeals support. Its work spans healthcare, consulting, and logistics contexts, helping organizations manage claim-related costs, reduce absence duration, and support safe return-to-work outcomes.
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Bilingual Short-Term Disability Case Manager – Canada Remote

Manage short-term disability claims for Disability Management Institute in a fully remote Canada-based role. Support claimants and employers in English and French through accurate adjudication and compassionate case management.

CACanada
$60,000 – $72,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredFrench RequiredBilingual

Description

  • Manage short-term disability claims from intake through resolution.
  • Confirm eligibility, calculate earnings and benefit amounts, and secure required medical evidence within established deadlines.
  • Interview claimants and employers in both English and French.
  • Review claims chronologically in line with client service standards.
  • Evaluate diagnoses and treatment plans using available resources.
  • Communicate professionally with insurers, physicians, employees, managers, and legal counsel.
  • Share only authorized information with approved recipients and provide necessary details in writing.
  • Prepare and issue bilingual correspondence outlining claim activity and next steps.
  • Join claim review calls with employers.
  • Work with the early intervention team to reduce absence duration and support claimants’ return to work.
  • Submit documentation to insurance carriers for MTD/LTD claim processing.
  • Use the automated claims payment system and complete manual calculations when needed.
  • Adjudicate short-term disability claims within defined timelines and policy requirements.

Requirements

  • At least three years of claims experience in a group insurance setting.
  • Experience with long-term or short-term disability insurance is preferred.
  • Post-secondary degree, diploma, or equivalent experience.
  • Familiarity with medical terminology and disability policy language is an asset.
  • CDMP or LOMA designation is an asset.
  • A medical background, such as occupational therapy, kinesiology, nursing, or physiotherapy, is an asset.
  • Fluency in English and French.
  • Strong spoken and written communication skills in English and French.
  • Availability to work during core business hours.
  • Ability to protect the confidentiality of client and corporate records and medical claims information.
  • Ability to maintain at least 95% accuracy after completing the training period.

Benefits

  • At least three weeks of vacation.
  • 26 long weekends annually through the Happy Friday program.
  • Flexible remote and hybrid work arrangements.
  • Wellness support with comprehensive mental health resources.
  • Defined career development paths.
  • Personalized learning opportunities.
  • Leadership investment in employee development.
  • Workplace commitment to diversity, inclusion, and belonging.
  • Accommodation support throughout the hiring process.

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