Allianz
Allianz
Allianz is a global insurance and financial services company serving individuals and organizations in more than 70 countries. Its work spans insurance, asset management, financial education, and digital transformation, with teams that include actuaries, underwriters, advisors, lawyers, marketers, and technology specialists. Hiring across Allianz reflects the evolving needs of a large financial services organization, including growing emphasis on digital capabilities, artificial intelligence, privacy-conscious practices, and inclusive workplaces.

Bilingual Consumer Sales Associate at Allianz - Canada Remote

Support French- and English-speaking customers with inbound travel insurance inquiries, policy assistance, quotes, and sales. This full-time remote role serves Allianz customers across Canada by phone.

Description

  • Provide telephone assistance to e-commerce and insurance customers
  • Assess customer needs and recommend suitable or alternative products
  • Explain available insurance options to prospective customers
  • Prepare quotes and convert opportunities into sales
  • Maintain detailed knowledge of Allianz products and services
  • Keep informed about product and policy updates
  • Enter customer information accurately into company systems
  • Process changes to existing insurance policies
  • Resolve customer concerns empathetically and encourage informed purchase decisions
  • Use AI, machine learning, data analytics, and cloud tools responsibly
  • Handle inbound telephone inquiries from customers seeking travel insurance
  • Promote and sell company products and services

Requirements

  • Six to twelve months of experience in customer service or sales
  • Post-secondary education is strongly preferred
  • Hold an Accident and Sickness license or be willing to obtain one
  • Hold TICO certification or be willing to obtain it
  • Strong attention to detail and ability to manage multiple tasks
  • Demonstrated excellence in customer service
  • Strong customer orientation and commitment to satisfaction
  • Fluent written and spoken French and English
  • Ability to work effectively with AI, machine learning, data analytics, and cloud-based tools
  • Ability to apply data governance, security, and ethical-use standards when using insights

Benefits

  • Monthly sales incentive plan
  • Performance-based bonus opportunities
  • Merit-based salary increases
  • Additional incentives tied to individual and company performance
  • Personal and professional development courses
  • Targeted employee development programs
  • International mobility and career advancement opportunities
  • Work Well programs
  • Flexible work-life balance planning and arrangements
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement savings plans
  • Paid time off and other employee programs.
  • Other employee programs

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