Acrisure
Acrisure
Acrisure is a global insurance broker and technology-enabled financial services company serving businesses and individuals. Its offering spans commercial and personal insurance, employee benefits, cybersecurity, payroll, mortgage, managed IT, enterprise programs, and broader risk-management services. Acrisure combines insurance expertise with technology to support clients across multiple countries and industries, including insurance, consulting, and finance.

Benefits Services Analyst - Acrisure, São Paulo Hybrid

Benefits Services Analyst at Acrisure, a global insurance and reinsurance fintech. Supports coverage inquiries, medical authorizations, reimbursements, and operational service requests.

Description

  • Explain coverage, benefit limits, and applicable deadlines to clients
  • Coordinate medical and hospital service authorizations according to insurer requirements
  • Manage medical transportation cases with Itsseg’s medical team, the insurer, and the client
  • Suggest medical and hospital providers that match the plan network and required treatment
  • Direct clients through preliminary reimbursement estimates and expected reimbursement timelines
  • Support clients with unpaid invoices and suspended services
  • Track payments, invoice resolution, and service reactivation
  • Request extensions to payment due dates
  • Send requests for duplicate invoices and cards to the internal operations team
  • Coordinate Itsseg courier pickups and document deliveries
  • Provide document checklists for reimbursement and claims repayment requests
  • Notify clients about missing documentation and follow up on materials needed for reimbursements, policy changes, and repayment processes
  • Explain available funeral and travel assistance services
  • Reply to email inquiries within 24 business hours
  • Document every interaction in Itsseg’s operations module
  • Escalate incidents and other relevant information to management immediately

Requirements

  • Microsoft Office proficiency, including intermediate-level Excel
  • Foundational knowledge of benefits administration operations
  • Currently pursuing a degree in a related discipline

Benefits

  • Medical insurance
  • Dental insurance
  • Meal or food allowance
  • Transportation allowance
  • Life insurance
  • Profit-sharing and results-based bonus
  • Friendly, welcoming, and dynamic workplace culture
  • Birthday leave day
  • Pharmacy benefits card
  • Benefits club with partner offers and exclusive discounts
  • Sesc partnership
  • Discounts on company insurance products
  • Movie ticket discounts
  • TotalPass gym membership
  • Auster emotional wellness support

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