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Brightspeed
Brightspeed
1,001 – 5,000 Employees
ConsultingLogisticsTelecommunications
Brightspeed is a telecommunications company building and operating fiber internet networks for homes and businesses. Its service plans are designed for different levels of online use, from everyday browsing and smaller households to high-bandwidth streaming, gaming, video calls, and large uploads or downloads. The company emphasizes reliable connectivity, straightforward pricing, and internet service without annual contracts or termination fees. Brightspeed is also focused on extending high-speed access to communities that have historically been underserved, making network expansion a central part of its work.
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Acquisition Marketing Manager - Brightspeed Remote North Carolina

Lead customer acquisition for Brightspeed’s fiber internet business across Direct Mail, Email, and SMS. Own channel strategy, testing, budgets, and optimization to support customer growth.

USUnited StatesNCNorth CarolinaRemoteFull-timeMiddleSeniorEnglish RequiredMarketing
Cloud

Description

  • Build and deliver customer acquisition strategies across Direct Mail, Email, and SMS channels
  • Direct audience segmentation, channel planning, creative and messaging, offer prioritization, campaign timing, and performance optimization
  • Create and manage integrated acquisition roadmaps and testing plans, including A/B and multivariate tests
  • Guide acquisition campaigns from initial strategy through launch and ongoing optimization
  • Oversee channel budgets, forecasting, and spending pace
  • Evaluate campaign, customer, and channel data to uncover trends, opportunities, and improvement areas
  • Collaborate with Analytics, Creative, Product, Marketing Strategy, and other cross-functional teams
  • Create and maintain campaign reporting and measurement frameworks
  • Share campaign results, insights, test findings, and strategic recommendations with marketing leaders and stakeholders
  • Coordinate relationships with agencies, print and fulfillment vendors, and other external partners
  • Track acquisition marketing developments, emerging technologies, channel capabilities, and industry practices
  • Ensure campaigns meet CAN-SPAM, TCPA, legal, privacy, and brand requirements
  • Handle additional responsibilities as assigned

Requirements

  • Bachelor’s degree in Marketing, Business, Communications, or a related discipline, or an equivalent combination of education and relevant experience
  • At least five years of experience in acquisition, performance, direct response, lifecycle, or related marketing
  • Direct ownership of at least two acquisition channels, including Direct Mail, Email, or SMS
  • Experience managing campaign budgets, forecasting, measurement, and optimization
  • Experience designing and evaluating A/B and multivariate tests and turning results into actionable recommendations
  • Strong command of performance and acquisition marketing, segmentation, targeting, optimization, and direct response principles
  • Proficiency with email service providers and marketing automation tools such as Salesforce Marketing Cloud, HubSpot, or comparable platforms
  • Working knowledge of Direct Mail production, including list management, print vendor coordination, fulfillment, and postal logistics
  • Understanding of Email and SMS requirements, including CAN-SPAM, TCPA, consent management, and opt-in and opt-out practices
  • Familiarity with CRM systems, customer data platforms, and data-led audience segmentation
  • Strong analytical and problem-solving ability, including interpreting campaign and customer data, identifying performance drivers, and assessing effectiveness and ROI
  • Strong financial understanding and familiarity with acquisition metrics such as CPA, ROAS, response rate, and conversion rate
  • Strong campaign planning, project management, and organizational skills, with the ability to manage competing priorities and deadlines
  • Excellent written and verbal communication skills, including explaining complex campaign data through clear business insights and recommendations
  • Ability to influence and work effectively with cross-functional stakeholders and external partners
  • High attention to detail and commitment to campaign quality, accuracy, and regulatory compliance
  • Experience in telecommunications, financial services, retail, insurance, or another direct response-oriented industry preferred
  • Experience overseeing agencies, print vendors, fulfillment partners, or other marketing service providers preferred
  • Experience with Salesforce Marketing Cloud or a similar enterprise marketing technology platform preferred
  • Exposure to digital acquisition channels such as paid search, display, paid social, or affiliate marketing preferred
  • Understanding of cross-channel measurement, attribution, and customer journey optimization preferred
  • Travel may occasionally be required, estimated at up to 10%
  • Generally work standard business hours, with occasional evening or weekend availability during peak campaigns or critical launches

Benefits

  • Competitive compensation package
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance
  • Employee assistance program
  • 401(k) plan with company matching
  • Voluntary benefit options
  • Paid time off programs
  • Remote, hybrid, office, or field-based arrangements depending on the role, business needs, and individual circumstances
  • Technology that supports team connectivity
  • Reasonable accommodation assistance throughout the application and hiring process

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