Consort Group
Consort Group
Consort Group फ्रांस स्थित आईटी सेवाओं और समाधानों का प्रदाता है, जो संगठनों को उनके बुनियादी ढाँचे और डेटा के पूरे जीवनचक्र में सहायता देता है। अपनी Consortis और Consortia गतिविधियों के माध्यम से, कंपनी प्रबंधित बुनियादी ढाँचे और सहायता, परामर्श, आउटसोर्सिंग, DevOps, साइबर सुरक्षा, डेटा, डिजिटल विकास, मीडिया इंजीनियरिंग और कृत्रिम बुद्धिमत्ता की विशेषज्ञताओं को एक साथ लाती है। इसका कार्य उद्यम ग्राहकों को तकनीक को विश्वसनीय रूप से संचालित करने, महत्वपूर्ण प्रणालियों की सुरक्षा करने और कई देशों में डेटा को व्यावहारिक व्यावसायिक मूल्य में बदलने में सहायता करने पर केंद्रित है।

Technical Support Technician

Monitor Consort Group clients’ IT infrastructure and services, providing first-line support and initial incident resolution. The role covers alert analysis, routine operations, and incident tracking through closure.

विवरण

  • Monitor client IT infrastructure in real time, including servers, networks, applications, databases, and backups.
  • Review alerts produced by monitoring tools.
  • Identify anomalies, assess and classify incidents, and take appropriate action or initiate on-call procedures.
  • Complete scheduled tasks such as batch processing, reruns, integrity checks, and backup verification.
  • Handle routine operations, including restarts, basic deployments, and supervised production releases.
  • Record actions in ITSM tools such as ServiceNow, GLPI, and EasyVista.
  • Provide first-line support to users.
  • Diagnose incidents and follow the applicable resolution procedures.
  • Escalate issues to specialist teams when needed.
  • Track incidents through to resolution.

आवश्यकताएँ

  • Experience in comparable helpdesk or monitoring environments; junior candidates are also welcome.
  • Knowledge of Windows and Linux.
  • Familiarity with TCP/IP, DNS, DHCP, VPNs, and network architectures.
  • Knowledge of monitoring tools such as Centreon, Zabbix, or Nagios.
  • French language skills for working in a French-speaking environment.

लाभ

  • Considerate, people-focused onboarding.
  • Ongoing guidance from management.
  • Access to continuing training.
  • Commitments to inclusion, equality, and solidarity.
  • Health insurance.
  • Meal voucher card.
  • Works council benefits.
  • Disability and life insurance coverage.
  • A culture that values feedback.
  • Projects with meaningful impact.

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