Consort Group
Consort Group
1001 – 5000 Darbinieki
KonsultācijasLoģistikaMārketings
Consort Group ir Francijā bāzēts IT pakalpojumu un risinājumu sniedzējs, kas atbalsta organizācijas visā to infrastruktūras un datu dzīves ciklā. Savu Consortis un Consortia darbību ietvaros uzņēmums apvieno pārvaldītas infrastruktūras un atbalsta, konsultāciju, ārpakalpojumu, DevOps, kiberdrošības, datu, digitālās izstrādes, mediju inženierijas un mākslīgā intelekta kompetenci. Uzņēmuma mērķis ir palīdzēt korporatīvajiem klientiem uzticami izmantot tehnoloģijas, aizsargāt kritiskās sistēmas un pārvērst datus praktiskā uzņēmējdarbības vērtībā vairākās valstīs.

Technical Support Technician

Monitor Consort Group clients’ IT infrastructure and services, providing first-line support and initial incident resolution. The role covers alert analysis, routine operations, and incident tracking through closure.

Apraksts

  • Monitor client IT infrastructure in real time, including servers, networks, applications, databases, and backups.
  • Review alerts produced by monitoring tools.
  • Identify anomalies, assess and classify incidents, and take appropriate action or initiate on-call procedures.
  • Complete scheduled tasks such as batch processing, reruns, integrity checks, and backup verification.
  • Handle routine operations, including restarts, basic deployments, and supervised production releases.
  • Record actions in ITSM tools such as ServiceNow, GLPI, and EasyVista.
  • Provide first-line support to users.
  • Diagnose incidents and follow the applicable resolution procedures.
  • Escalate issues to specialist teams when needed.
  • Track incidents through to resolution.

Prasības

  • Experience in comparable helpdesk or monitoring environments; junior candidates are also welcome.
  • Knowledge of Windows and Linux.
  • Familiarity with TCP/IP, DNS, DHCP, VPNs, and network architectures.
  • Knowledge of monitoring tools such as Centreon, Zabbix, or Nagios.
  • French language skills for working in a French-speaking environment.

Priekšrocības

  • Considerate, people-focused onboarding.
  • Ongoing guidance from management.
  • Access to continuing training.
  • Commitments to inclusion, equality, and solidarity.
  • Health insurance.
  • Meal voucher card.
  • Works council benefits.
  • Disability and life insurance coverage.
  • A culture that values feedback.
  • Projects with meaningful impact.

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