Consort Group
Consort Group
1 001 – 5 000 Қызметкерлер
КонсалтингЛогистикаМаркетинг
Consort Group — ұйымдарға инфрақұрылымы мен деректерінің бүкіл өмірлік циклі бойы қолдау көрсететін, Францияда орналасқан ІТ қызметтері мен шешімдерін ұсынушы компания. Компания Consortis және Consortia бағыттары арқылы басқарылатын инфрақұрылым мен қолдау, консалтинг, аутсорсинг, DevOps, киберқауіпсіздік, деректер, цифрлық әзірлеу, медиаинжиниринг және жасанды интеллект салаларындағы сараптаманы біріктіреді. Оның қызметі корпоративтік клиенттерге технологияларды сенімді басқаруға, маңызды жүйелерді қорғауға және бірнеше елде деректерді нақты іскерлік құндылыққа айналдыруға көмектесуге бағытталған.

Technical Support Technician

Monitor Consort Group clients’ IT infrastructure and services, providing first-line support and initial incident resolution. The role covers alert analysis, routine operations, and incident tracking through closure.

Сипаттама

  • Monitor client IT infrastructure in real time, including servers, networks, applications, databases, and backups.
  • Review alerts produced by monitoring tools.
  • Identify anomalies, assess and classify incidents, and take appropriate action or initiate on-call procedures.
  • Complete scheduled tasks such as batch processing, reruns, integrity checks, and backup verification.
  • Handle routine operations, including restarts, basic deployments, and supervised production releases.
  • Record actions in ITSM tools such as ServiceNow, GLPI, and EasyVista.
  • Provide first-line support to users.
  • Diagnose incidents and follow the applicable resolution procedures.
  • Escalate issues to specialist teams when needed.
  • Track incidents through to resolution.

Талаптар

  • Experience in comparable helpdesk or monitoring environments; junior candidates are also welcome.
  • Knowledge of Windows and Linux.
  • Familiarity with TCP/IP, DNS, DHCP, VPNs, and network architectures.
  • Knowledge of monitoring tools such as Centreon, Zabbix, or Nagios.
  • French language skills for working in a French-speaking environment.

Артықшылықтар

  • Considerate, people-focused onboarding.
  • Ongoing guidance from management.
  • Access to continuing training.
  • Commitments to inclusion, equality, and solidarity.
  • Health insurance.
  • Meal voucher card.
  • Works council benefits.
  • Disability and life insurance coverage.
  • A culture that values feedback.
  • Projects with meaningful impact.

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