Consort Group
Consort Group
1.001 – 5.000 Angajați
ConsultanțăLogisticăMarketing
Consort Group este o companie cu sediul în Franța care furnizează servicii și soluții IT, sprijinind organizațiile pe întregul ciclu de viață al infrastructurii și datelor acestora. Prin activitățile Consortis și Consortia, compania reunește expertiză în infrastructură și asistență gestionate, consultanță, externalizare, DevOps, securitate cibernetică, date, dezvoltare digitală, ingineria media și inteligență artificială. Activitatea sa se concentrează pe sprijinirea clienților întreprinderi pentru a opera tehnologia în mod fiabil, a proteja sistemele critice și a transforma datele în valoare practică pentru afaceri în mai multe țări.

Technical Support Technician

Monitor Consort Group clients’ IT infrastructure and services, providing first-line support and initial incident resolution. The role covers alert analysis, routine operations, and incident tracking through closure.

Descriere

  • Monitor client IT infrastructure in real time, including servers, networks, applications, databases, and backups.
  • Review alerts produced by monitoring tools.
  • Identify anomalies, assess and classify incidents, and take appropriate action or initiate on-call procedures.
  • Complete scheduled tasks such as batch processing, reruns, integrity checks, and backup verification.
  • Handle routine operations, including restarts, basic deployments, and supervised production releases.
  • Record actions in ITSM tools such as ServiceNow, GLPI, and EasyVista.
  • Provide first-line support to users.
  • Diagnose incidents and follow the applicable resolution procedures.
  • Escalate issues to specialist teams when needed.
  • Track incidents through to resolution.

Cerințe

  • Experience in comparable helpdesk or monitoring environments; junior candidates are also welcome.
  • Knowledge of Windows and Linux.
  • Familiarity with TCP/IP, DNS, DHCP, VPNs, and network architectures.
  • Knowledge of monitoring tools such as Centreon, Zabbix, or Nagios.
  • French language skills for working in a French-speaking environment.

Beneficii

  • Considerate, people-focused onboarding.
  • Ongoing guidance from management.
  • Access to continuing training.
  • Commitments to inclusion, equality, and solidarity.
  • Health insurance.
  • Meal voucher card.
  • Works council benefits.
  • Disability and life insurance coverage.
  • A culture that values feedback.
  • Projects with meaningful impact.

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