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Senior Technical Services and Applications Manager, EMEA Inkjet
Lead technical customer support and application problem-solving for Cabot’s specialty chemicals and inkjet dispersion products across Europe. Partner with Sales and cross-functional teams to resolve issues and identify opportunities for product innovation.
विवरण
- Provide expert technical support to customers on existing products.
- Coordinate cross-functional Technical Services support for designated Cabot accounts across global market segments.
- Plan customer engagements and prepare teams to address technical issues with Cabot inkjet dispersion products.
- Visit key customers, usually in Europe, to explain product use and resolve application issues.
- Serve as a technical resource for the Sales organization.
- Train Sales teams and advise customers on using Cabot products.
- Work with Sales to gather detailed requirements for new products.
- Identify and interpret customer needs for products and functionality.
- Collect and validate application performance data.
- Diagnose and resolve product issues.
- Investigate quality complaints and work with Quality, Manufacturing, R&D, and Sales to find solutions.
- Escalate major issues for management input and resolution support.
- Work with customers to find ways to deliver technical value beyond routine problem-solving.
- Ask customers about pilot or conceptual product ideas to inform future innovation.
आवश्यकताएँ
- Bachelor’s degree in Chemistry, Materials Science, or Engineering.
- At least 8 years of related experience, including prior project or program management.
- Leadership and management abilities.
- Ability to influence and motivate others, including current and prospective customers.
- Consulting ability.
- Proactive, collaborative approach that encourages teamwork.
- Ability to overcome barriers and manage cross-functional conflicts.
- Ability to coach and train others.
- Willingness and ability to plan and organize others’ work proactively.
- Ability to manage a technical service ticket system involving cross-functional tasks.
- Ability to lead internal planning and preparation meetings for complex customer technical engagements.
- Chemical industry experience preferred, ideally in inkjet inks or dispersions, or inkjet system application engineering.
- Broad technical knowledge of products, applications, raw materials, and platform technologies.
- Strong customer focus and presence.
- Strong communication and consulting abilities.
- Ability to speak persuasively, give formal presentations, lead meetings, and facilitate discussions.
- Experience addressing sensitive technical topics with customers where commercial considerations are involved.
लाभ
- Hybrid schedule: work from home two days per week and in the office three days per week.
- Competitive benefits package.
- Vacation.
- Dynamic, flexible, hardworking team environment.
- A culture centered on feedback, with direct and open communication.
- Professional and personal support and encouragement.
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