Cabot Corporation is a global specialty chemicals and performance materials manufacturer serving transportation, infrastructure, environmental, and consumer markets. Its portfolio includes reinforcing carbons, additives, and engineered materials designed to support performance across a range of industrial and consumer applications. The company combines technical development with global manufacturing capabilities, including regional production expansion and growth through acquisitions. Sustainability and product stewardship are central to its direction, with a stated goal of reaching net-zero emissions by 2050 alongside 2030 sustainability targets.
Senior Technical Services and Applications Manager, EMEA Inkjet
Lead technical customer support and application problem-solving for Cabot’s specialty chemicals and inkjet dispersion products across Europe. Partner with Sales and cross-functional teams to resolve issues and identify opportunities for product innovation.
Description
- Provide expert technical support to customers on existing products.
- Coordinate cross-functional Technical Services support for designated Cabot accounts across global market segments.
- Plan customer engagements and prepare teams to address technical issues with Cabot inkjet dispersion products.
- Visit key customers, usually in Europe, to explain product use and resolve application issues.
- Serve as a technical resource for the Sales organization.
- Train Sales teams and advise customers on using Cabot products.
- Work with Sales to gather detailed requirements for new products.
- Identify and interpret customer needs for products and functionality.
- Collect and validate application performance data.
- Diagnose and resolve product issues.
- Investigate quality complaints and work with Quality, Manufacturing, R&D, and Sales to find solutions.
- Escalate major issues for management input and resolution support.
- Work with customers to find ways to deliver technical value beyond routine problem-solving.
- Ask customers about pilot or conceptual product ideas to inform future innovation.
Requirements
- Bachelor’s degree in Chemistry, Materials Science, or Engineering.
- At least 8 years of related experience, including prior project or program management.
- Leadership and management abilities.
- Ability to influence and motivate others, including current and prospective customers.
- Consulting ability.
- Proactive, collaborative approach that encourages teamwork.
- Ability to overcome barriers and manage cross-functional conflicts.
- Ability to coach and train others.
- Willingness and ability to plan and organize others’ work proactively.
- Ability to manage a technical service ticket system involving cross-functional tasks.
- Ability to lead internal planning and preparation meetings for complex customer technical engagements.
- Chemical industry experience preferred, ideally in inkjet inks or dispersions, or inkjet system application engineering.
- Broad technical knowledge of products, applications, raw materials, and platform technologies.
- Strong customer focus and presence.
- Strong communication and consulting abilities.
- Ability to speak persuasively, give formal presentations, lead meetings, and facilitate discussions.
- Experience addressing sensitive technical topics with customers where commercial considerations are involved.
Benefits
- Hybrid schedule: work from home two days per week and in the office three days per week.
- Competitive benefits package.
- Vacation.
- Dynamic, flexible, hardworking team environment.
- A culture centered on feedback, with direct and open communication.
- Professional and personal support and encouragement.