Endava एक प्रौद्योगिकी कंपनी है, जो सॉफ्टवेयर इंजीनियरिंग, उद्योग विशेषज्ञता और प्रौद्योगिकी-आधारित व्यावसायिक समाधानों के माध्यम से संगठनों को आधुनिक बनाने और बदलती परिस्थितियों के अनुरूप ढलने में सहायता करती है। वर्ष 2000 में स्थापित यह कंपनी वित्त और बैंकिंग, स्वास्थ्य सेवा, मीडिया, दूरसंचार, विपणन और लॉजिस्टिक्स के क्षेत्रों में परियोजनाओं के लिए दो दशकों से अधिक का अनुभव लेकर आती है। इसका कार्य तकनीकी निष्पादन को क्षेत्र-विशिष्ट चुनौतियों की समझ के साथ जोड़ता है और व्यवसायों को अपने उत्पादों, सेवाओं तथा संचालन मॉडलों के विकास में सहयोग देता है। Endava का लोगों-केंद्रित दृष्टिकोण दीर्घकालिक ग्राहक साझेदारियों और व्यावहारिक प्रौद्योगिकी समाधानों पर आधारित है, जिन्हें व्यवसायों और उनके ग्राहकों के लिए सार्थक परिणाम उत्पन्न करने के उद्देश्य से तैयार किया गया है।
Senior NICE CXone Engineer
Lead the design and support of NICE CXone communication systems for Endava’s enterprise clients. Build AI and platform integrations, improve voice security and monitoring, and resolve major incidents.
विवरण
- Serve as the NICE CXone specialist for a cloud communications environment, improving its design, performance, and support.
- Develop and troubleshoot advanced workflows in existing routing scripts.
- Create and launch conversational AI solutions.
- Build and refine AI agents, LLMs, web and chat bots, and agentic voice agents.
- Develop and support real-time API connections between NICE CXone and Salesforce, ServiceNow, and EPIC.
- Deploy and optimize fraud prevention tools and voice biometrics.
- Direct technical investigations and root-cause analysis during major platform incidents and outages.
- Deliver lasting technical fixes after major incidents.
- Coach CCaaS analysts and engineers on scripting, AI, and integration practices.
- Set up proactive monitoring and check service quality.
- Document system architecture, routing logic, integration data flows, and standard procedures.
आवश्यकताएँ
- Hands-on system design and integration experience with NICE CXone, Salesforce, ServiceNow, and EPIC.
- Extensive AI experience, including integrated AI agents, LLM prompting, web and chat bots, and agentic voice solutions.
- Ability to interpret, refactor, and extend complex scripts and codebases.
- Experience implementing fraud prevention and voice biometrics products.
- Strong analytical and troubleshooting skills, including major outage response and tier-three escalations.
- Clear communication skills and a commitment to mentoring and working across teams.
- Interest in innovation, ongoing learning, and process automation.
- Bachelor’s degree in computer science or information technology, or equivalent technical experience.
- Availability for internal and external video meetings as needed.
- Ability to work at corporate or client offices when needed.
- For roles involving business travel or event attendance, ability to lift 25 pounds.
- For roles involving business travel or event attendance, a valid driver’s license and acceptable driving record.
लाभ
- Competitive salary package
- Share plan
- Company performance bonuses
- Values-based recognition awards
- Referral bonus
- Career coaching
- Global career opportunities
- Flexible, non-linear career paths
- Internal programmes for management and technical leadership development
- Complex projects
- Rotations
- Internal technology communities
- Training
- Certifications
- Coaching
- Online learning platform subscriptions
- Knowledge-sharing sessions
- Workshops
- Conferences
- Hybrid work and flexible hours
- Employee assistance programme
- Global internal wellbeing programme
- Access to wellbeing apps
- Hobby clubs and interest groups
- Inclusion and diversity programmes
- Events and celebrations
- Medical, dental, vision, disability, and other benefit options
- Flexible Spending Accounts for medical, transit, and dependent care expenses
- Employer-paid life insurance and accidental death and dismemberment coverage
- Health Savings Account with a low-cost High Deductible Medical Plan
- 401(k) Safe Harbor Retirement Plan with employer match and immediate vesting