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Remote Technical Support Technician, Public Safety Systems — Motorola Solutions
Support Motorola Solutions public safety software and hardware systems remotely, diagnosing customer issues and maintaining critical deployments. The role also involves database and network troubleshooting and sharing performance insights with engineering teams.
विवरण
- Configure and support complex hardware and software systems in public safety customer environments.
- Resolve critical customer issues by phone, email, and web portal.
- Work with technical teams to improve workflows and deliver timely, high-quality resolutions.
- Troubleshoot and analyze system software, networks, and third-party components.
- Find the root causes of application failures and apply corrective measures.
- Keep local and remote customer implementations continuously operational.
- Share knowledge of application behavior and database performance with engineering teams.
- Take part in a rotating after-hours on-call schedule to restore emergency systems.
- Work nights, weekends, holidays, and on-call rotations.
आवश्यकताएँ
- Bachelor’s degree or at least three years of relevant experience.
- Be able to obtain background clearance when required by government customers.
- Have indefinite legal authorization to work in the United States.
- Employer work permit sponsorship is unavailable.
- Configure and maintain MS SQL Server and MS Windows Server environments.
- Use MS Ops Manager and desktop operating systems for performance analysis.
- Troubleshoot basic routing, firewalls, and security rules.
- Diagnose and resolve complex software and hardware issues.
- Participate in rotating after-hours on-call duties.
- Preferred: expertise with the PremierOne Application Suite or similar high-availability public safety platforms.
- Preferred: experience with F5 Load Balancers and Fortigate firewalls.
- Preferred: write and optimize relational database queries and manage SQL Server indexing.
- Pass a stringent fingerprint background check under the U.S. Department of Justice CJIS Security Policy.
लाभ
- Incentive bonus plans.
- Medical, dental, and vision benefits.
- 401(k) with company match.
- 10 paid holidays.
- Paid time off packages.
- Employee stock purchase plan.
- Paid parental and family leave.
- Travel requirement below 10%.
- Remote work in the United States.
- No relocation required.
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