Five Star Solutions
Five Star Solutions
Five Star Solutions उन संगठनों को आउटसोर्स्ड ग्राहक अनुभव और संपर्क केंद्र सेवाएँ प्रदान करती है जिन्हें बड़े पैमाने पर विस्तार योग्य और सुरक्षित सहायता संचालन की आवश्यकता होती है। इसकी टीमें अनुभवी ग्राहक सेवा एजेंटों को CX तकनीक और बुद्धिमान स्वचालन के साथ जोड़कर ग्राहक सेवा, तकनीकी सहायता, डिस्पैच, डेटा प्रविष्टि, व्यावसायिक निरंतरता और AI-सक्षम स्व-सेवा प्रदान करती हैं। कंपनी स्वास्थ्य सेवा, फिनटेक, खुदरा, यात्रा, सरकारी सेवाओं और बीमा क्षेत्रों में ग्राहकों का समर्थन करती है। इसके वितरण मॉडल ऑनशोर, नियरशोर और ऑफशोर हैं, तथा इसके कार्यप्रवाह विनियमित वातावरणों के लिए तैयार किए गए हैं, जिनमें SOC 2, PCI और HIPAA के अनुरूप संचालन शामिल हैं।

Remote Patient Billing Representative

Support patients with healthcare payments, billing questions, insurance verification, and claims inquiries in a remote role. Process transactions and resolve account issues using EMR and billing systems.

विवरण

  • Take patient payments by phone in line with financial responsibility policies
  • Set up and maintain patient payment plans
  • Keep transactions, records, and patient data accurate
  • Explain claim notes, account balances, and billing outcomes to patients
  • Verify, review, and update insurance details
  • Update insurance records in the EMR and resubmit pending or corrected claims
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials
  • Flag discrepancies and work with internal teams to resolve billing issues
  • Review account histories to identify causes of billing and payment concerns
  • Recommend next steps and resolutions consistent with policy
  • Work with billing systems, EMR platforms, tools, and reference materials
  • Use multiple systems at once while helping patients
  • Meet documentation, privacy, security, and HIPAA requirements
  • Follow assigned schedules and remain available during working hours
  • Complete required client training and take part in additional and cross-training
  • Deliver professional, accountable, empathetic, patient-focused service

आवश्यकताएँ

  • Customer service or call center experience is required
  • Healthcare billing, insurance, or claims experience is strongly preferred
  • Payment processing or financial transaction experience is preferred
  • High school diploma or GED is required
  • Technical proficiency with EMR systems and standard computer applications
  • Ability to work independently in a remote or virtual setting
  • Ability to speak, read, write, and understand English
  • Background check required in accordance with applicable laws
  • Strong verbal and written communication skills
  • Analytical problem-solving skills and close attention to detail
  • Sound understanding of healthcare billing and insurance concepts
  • Ability to explain complex billing information in patient-friendly language
  • Comfort using multiple systems and tools simultaneously
  • Organized, self-motivated, and collaborative work style
  • Availability to work assigned hours between 7:00 a.m. and 7:00 p.m. CST, Monday through Friday

लाभ

  • Starting pay includes a $1 per hour shift differential for nights and weekends
  • Paid training, typically lasting two weeks
  • Full-time schedule of 40 hours per week
  • Eligible for benefits on the first day of the month after 60 days
  • Remote work arrangement
  • Ongoing additional training and cross-training opportunities

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