Lighthouse ई-डिस्कवरी और सूचना शासन सेवाएँ प्रदान करता है, जो कानूनी टीमों को जटिल डेटा का प्रबंधन करने और कानूनी कार्यप्रवाह को सुव्यवस्थित करने में मदद करती हैं। इसका काम AI तकनीक को दस्तावेज़ समीक्षा, फोरेंसिक डेटा संग्रह और रणनीतिक परामर्श के साथ जोड़कर अधिक कुशल डेटा प्रबंधन, लागत नियंत्रण, अनुपालन और जोखिम में कमी को समर्थन देता है। Lighthouse वित्तीय सेवाओं, स्वास्थ्य सेवा, परामर्श और लॉजिस्टिक्स सहित विभिन्न क्षेत्रों के संगठनों को सेवाएँ प्रदान करता है।
Remote Client Success Manager, Enterprise
Lead onboarding, retention, and growth for Lighthouse’s enterprise clients. Develop tailored solutions, strengthen product adoption, and support consultative account expansion.
संयुक्त राज्य$94,339 – $1,25,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधकविवरण
- Develop and present solutions for enterprise clients
- Onboard clients and strengthen enterprise relationships to support retention and growth
- Build ongoing client partnerships and encourage adoption of products and services
- Improve client experience through proactive consultation and analysis of service gaps
- Identify growth opportunities within existing accounts by promoting company products and services
- Use consultative sales methods and represent enterprise service and product implementations
- Communicate with, present to, and influence stakeholders across organizational levels
- Create medium- and long-term strategies to protect, grow, and diversify client relationships
- Investigate the causes of customer churn and client dissatisfaction
- Address client issues directly and adapt to changing circumstances
- Apply customer engagement approaches suited to both high-touch and low-touch service
- Inform clients about new tools, products, and offerings, and demonstrate them
- Lead clients through onboarding, initiatives, working sessions, and presentations
- Prepare client materials such as playbooks and marketing materials, and respond to RFPs and RFIs
- Understand client needs at both the case and program levels
- Plan implementations for new products and services
- Develop team training materials and provide visible leadership
- Complete other related duties as assigned
आवश्यकताएँ
- Bachelor’s degree; a master’s degree or JD is a plus
- Five years of experience in sales, sales support, or project management
- Demonstrated ability to maintain valuable, outcome-focused relationships across a diverse client portfolio
- Experience with enterprise deployments and program management
- Strong analytical and logical reasoning skills
- Strong empathy for clients
- Ability to build client relationships
- Ability to influence clients and help drive change
- Excellent organization and multitasking skills
- Ability to solve problems and adjust plans when issues arise or circumstances are unclear
- Ability to assess a client’s case and program goals and needs, then develop an appropriate plan
- Ability to explain detailed or complex information clearly
- Ability to support Sales with proposals and presentations and upsell Lighthouse products
- Strong technical writing and presentation skills
- Ability to build positive, professional relationships with internal and external stakeholders at all levels
- Ability to delegate work to Client Services, Advisory Services, and other departments
लाभ
- Medical, dental, and vision insurance
- 401(k) with company match
- Company-paid life and AD&D insurance
- Company-paid short- and long-term disability coverage
- Telemedicine
- Wellness plans
- Flexible paid time off
- Paid volunteer days
- Voluntary accident, hospital indemnity, and critical illness insurance
- Pet insurance
- Annual bonus or incentive program