inforcer
inforcer
inforcer ऐसे सॉफ़्टवेयर विकसित करता है जो Managed Service Providers (MSPs) को कई क्लाइंट टेनेंट में Microsoft 365 की सुरक्षा प्रबंधित करने में मदद करता है। इसका प्लेटफ़ॉर्म नीति परिनियोजन को स्वचालित करने, कॉन्फ़िगरेशन को मानकीकृत करने और Microsoft परिवेशों में अनुपालन संबंधी प्रयासों को समर्थन देने में मदद करता है। इससे MSPs अधिक सुसंगत सुरक्षा सेवाएँ प्रदान कर सकते हैं और बहु-टेनेंट प्रबंधन से जुड़े परिचालन प्रयास तथा जोखिम कम कर सकते हैं।

Partner Success Manager - Australia (Hybrid)

Manage partner success for ANZ managed service providers using inforcer’s cybersecurity and AI platform. Own relationship management, onboarding, product adoption, renewals, and growth across SMB and mid-market accounts.

विवरण

  • Build lasting relationships with a portfolio of MSP clients across the ANZ region
  • Serve as the primary contact, offering guidance, support, and proactive communication throughout the customer lifecycle
  • Identify upsell and renewal opportunities by connecting client objectives with inforcer’s solutions
  • Partner with the Implementation team to deliver effective client onboarding
  • Represent customer needs internally by sharing insights and feedback with Product and Engineering
  • Track customer health, product usage, and engagement to surface risks and adoption opportunities
  • Create and steer account plans that reflect client goals
  • Work with Sales, Support, Product, and Marketing to provide a consistent end-to-end client experience
  • Drive adoption and retention through virtual and in-person workshops and training
  • Lead recurring customer check-ins, business reviews, workshops, and training sessions
  • Manage relationships with SMB and mid-market partners

आवश्यकताएँ

  • Bring 2–3 years of experience in Account Management, Customer Success, or a comparable client-facing SaaS, technology, cybersecurity, or MSP role
  • Experience working with MSPs is highly valuable
  • Communicate clearly and build strong, effective client relationships
  • Take a customer-first approach while identifying needs, supporting adoption, and pursuing growth and renewal opportunities
  • Stay organised and self-directed while managing multiple client relationships and projects
  • Work effectively in a fast-moving, technology-focused environment and across teams
  • Show enthusiasm for developing knowledge of the MSP ecosystem, Microsoft 365, cybersecurity, and emerging technologies

लाभ

  • Receive substantial ongoing learning opportunities and strong enablement
  • Work in an environment built on trust and autonomy
  • Participate in monthly team social events
  • Access employee recognition programs that celebrate and reward leading contributors
  • Join an inclusive, diverse workplace committed to equal opportunity

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