Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Deschide
inforcer dezvoltă software pentru furnizorii de servicii gestionate (MSP) care administrează securitatea Microsoft 365 în mai multe medii ale clienților. Platforma sa ajută la automatizarea implementării politicilor, standardizarea configurațiilor și susținerea eforturilor de conformitate în mediile Microsoft, permițând furnizorilor MSP să ofere servicii de securitate mai consecvente, reducând în același timp efortul operațional și riscurile asociate gestionării unui mediu cu mai mulți locatari.
Partner Success Manager - Australia (Hybrid)
Manage partner success for ANZ managed service providers using inforcer’s cybersecurity and AI platform. Own relationship management, onboarding, product adoption, renewals, and growth across SMB and mid-market accounts.
Descriere
- Build lasting relationships with a portfolio of MSP clients across the ANZ region
- Serve as the primary contact, offering guidance, support, and proactive communication throughout the customer lifecycle
- Identify upsell and renewal opportunities by connecting client objectives with inforcer’s solutions
- Partner with the Implementation team to deliver effective client onboarding
- Represent customer needs internally by sharing insights and feedback with Product and Engineering
- Track customer health, product usage, and engagement to surface risks and adoption opportunities
- Create and steer account plans that reflect client goals
- Work with Sales, Support, Product, and Marketing to provide a consistent end-to-end client experience
- Drive adoption and retention through virtual and in-person workshops and training
- Lead recurring customer check-ins, business reviews, workshops, and training sessions
- Manage relationships with SMB and mid-market partners
Cerințe
- Bring 2–3 years of experience in Account Management, Customer Success, or a comparable client-facing SaaS, technology, cybersecurity, or MSP role
- Experience working with MSPs is highly valuable
- Communicate clearly and build strong, effective client relationships
- Take a customer-first approach while identifying needs, supporting adoption, and pursuing growth and renewal opportunities
- Stay organised and self-directed while managing multiple client relationships and projects
- Work effectively in a fast-moving, technology-focused environment and across teams
- Show enthusiasm for developing knowledge of the MSP ecosystem, Microsoft 365, cybersecurity, and emerging technologies
Beneficii
- Receive substantial ongoing learning opportunities and strong enablement
- Work in an environment built on trust and autonomy
- Participate in monthly team social events
- Access employee recognition programs that celebrate and reward leading contributors
- Join an inclusive, diverse workplace committed to equal opportunity
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