A
Ashurst Perkins Coie
5,001 – 10,000 कर्मचारी
अनुपालनकानूनी
Ashurst Perkins Coie एक वैश्विक रूप से एकीकृत कानून फर्म है, जो प्रौद्योगिकी, ऊर्जा और बुनियादी ढाँचे तथा वित्तीय सेवाओं के क्षेत्रों में संगठनों को सेवाएँ प्रदान करती है। इसके 3,500 से अधिक ग्राहक-केंद्रित पेशेवर सिएटल, लंदन, सिडनी और न्यूयॉर्क जैसे प्रमुख केंद्रों सहित 52 कार्यालयों में कार्य करते हैं। फर्म लेन-देन, मुकदमेबाजी, नियामकीय मामलों, बौद्धिक संपदा, परियोजनाओं और रियल एस्टेट से लेकर प्रौद्योगिकी, गोपनीयता, साइबर सुरक्षा और जोखिम तक कानूनी तथा व्यावसायिक मामलों की विस्तृत श्रृंखला पर सलाह देती है। इसकी सेवाओं में डिजिटल कानूनी सेवाएँ, कानूनी प्रबंधित सेवाएँ, NewLaw तथा कृत्रिम बुद्धिमत्ता और डेटा केंद्रों जैसे क्षेत्रों के विकास पर केंद्रित विशेषज्ञ जानकारी जैसी उन्नत कानूनी समाधान भी शामिल हैं।

Onsite Service Desk Support Technician

Provide first-line technical support to law firm users through phone, email, and chat. Troubleshoot Windows, hardware, peripherals, connectivity, and ServiceNow incidents while helping improve service desk operations.

विवरण

  • Deliver prompt technical assistance through phone, email, and chat while resolving a high volume of end-user requests
  • Diagnose hardware, software, operating system, peripheral, and connectivity problems
  • Prioritize, record, and escalate incidents appropriately in ServiceNow
  • Keep support tickets, installation procedures, and knowledge base articles accurate and current
  • Work with colleagues to route and resolve support requests efficiently
  • Help create and refine Service Desk processes, procedures, and technical documentation
  • Act as the Firm’s initial contact for technology support needs

आवश्यकताएँ

  • Authorization to work in the United States without current or future employer sponsorship
  • Strong written and verbal communication skills paired with excellent customer service
  • Well-developed troubleshooting, analytical, organizational, and prioritization abilities
  • Capacity to learn and apply technical information quickly while handling competing priorities
  • Practical knowledge of PC hardware, peripherals, Windows operating systems, and common office applications
  • Ability to consult technical manuals, vendor resources, and other tools when researching solutions
  • An associate or bachelor’s degree is preferred
  • At least one year of technical support experience or equivalent experience
  • A+, Network+, MCSE, or comparable technical training is strongly preferred
  • Experience supporting standard PC hardware and software in a professional office setting
  • Experience in a law firm or professional services environment is a plus

लाभ

  • Annual discretionary bonus
  • 401(k) plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Accrued paid time off beginning at 20 days per year
  • Personal medical leave
  • Parental leave
  • Up to 10 paid holidays
  • Family care benefits
  • Opportunities for professional growth

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