A
Ashurst Perkins Coie
5 001 – 10 000 Xodimlar
HuquqMuvofiqlik
Ashurst Perkins Coie texnologiyalar, energetika va infratuzilma, shuningdek moliyaviy xizmatlar sohalaridagi tashkilotlarga xizmat ko‘rsatuvchi, global miqyosda integratsiyalashgan huquq firmasidir. Uning mijozlar bilan bevosita ishlaydigan 3 500 dan ortiq mutaxassisi Sietl, London, Sidney va Nyu-Yorkdagi yirik markazlarni ham qo‘shgan holda 52 ta ofisda faoliyat yuritadi. Firma bitimlar, sud ishlari, tartibga solish masalalari, intellektual mulk, loyihalar va ko‘chmas mulkdan tortib texnologiyalar, maxfiylik, kiberxavfsizlik va xatarlargacha bo‘lgan keng ko‘lamli huquqiy hamda biznes masalalari bo‘yicha maslahat beradi. Uning xizmatlari raqamli huquqiy xizmatlar, huquq sohasidagi boshqariladigan xizmatlar, NewLaw, shuningdek sun’iy intellekt va ma’lumotlar markazlari kabi rivojlanishlarga oid sohaga yo‘naltirilgan tahlillarni o‘z ichiga olgan ilg‘or huquqiy yechimlarni ham qamrab oladi.

Onsite Service Desk Support Technician

Provide first-line technical support to law firm users through phone, email, and chat. Troubleshoot Windows, hardware, peripherals, connectivity, and ServiceNow incidents while helping improve service desk operations.

Tavsif

  • Deliver prompt technical assistance through phone, email, and chat while resolving a high volume of end-user requests
  • Diagnose hardware, software, operating system, peripheral, and connectivity problems
  • Prioritize, record, and escalate incidents appropriately in ServiceNow
  • Keep support tickets, installation procedures, and knowledge base articles accurate and current
  • Work with colleagues to route and resolve support requests efficiently
  • Help create and refine Service Desk processes, procedures, and technical documentation
  • Act as the Firm’s initial contact for technology support needs

Talablar

  • Authorization to work in the United States without current or future employer sponsorship
  • Strong written and verbal communication skills paired with excellent customer service
  • Well-developed troubleshooting, analytical, organizational, and prioritization abilities
  • Capacity to learn and apply technical information quickly while handling competing priorities
  • Practical knowledge of PC hardware, peripherals, Windows operating systems, and common office applications
  • Ability to consult technical manuals, vendor resources, and other tools when researching solutions
  • An associate or bachelor’s degree is preferred
  • At least one year of technical support experience or equivalent experience
  • A+, Network+, MCSE, or comparable technical training is strongly preferred
  • Experience supporting standard PC hardware and software in a professional office setting
  • Experience in a law firm or professional services environment is a plus

Imtiyozlar

  • Annual discretionary bonus
  • 401(k) plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Accrued paid time off beginning at 20 days per year
  • Personal medical leave
  • Parental leave
  • Up to 10 paid holidays
  • Family care benefits
  • Opportunities for professional growth

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