Senior Accounts Payable Executive
EXL
Process complex supplier invoices and prepayment requests while resolving accounts payable discrepancies, reconciliation issues, and compliance matters within service-level targets.
खोलें
Ideagen परियोजना-आधारित उद्योगों, जिनमें स्वास्थ्य सेवा, विनिर्माण और निर्माण शामिल हैं, में Outlook उपयोगकर्ताओं के लिए ईमेल प्रबंधन सॉफ़्टवेयर विकसित करता है। इसका प्रमुख उत्पाद, Ideagen Mail Manager, टीमों को परियोजना से संबंधित पत्राचार को दर्ज करने, व्यवस्थित करने, खोजने और नियंत्रित करने में सहायता करता है, जिससे जानकारी के खो जाने या गलत तरीके से प्रबंधित होने का जोखिम कम होता है। अधिक कुशल डिजिटल कार्यप्रवाहों को समर्थन देकर, Ideagen संगठनों को उत्पादकता बढ़ाने और व्यावसायिक संचार को अधिक सुसंगत ढंग से प्रबंधित करने में मदद करता है।
Customer Support Specialist – Adelaide Hybrid
Provide customer support across Ideagen’s technology products and services in a hybrid Adelaide role. Troubleshoot cases, guide onboarding, and help improve support processes.
विवरण
- Provide prompt, professional customer support through multiple channels
- Handle and advance customer cases according to service standards and established processes
- Diagnose and resolve Tier 1 and Tier 2 product, platform, and access issues
- Guide customers on product features, onboarding, and general platform use
- Assist with document management, onboarding, and compliance activities when needed
- Keep customer records and case notes complete and accurate
- Work with internal teams to resolve customer issues efficiently
- Recommend improvements to support workflows and knowledge resources
आवश्यकताएँ
- Background in customer support, customer service, service desk, or another customer-facing position
- Clear, effective written and verbal communication skills
- Customer-oriented approach with the ability to develop positive working relationships
- Strong troubleshooting and problem-solving abilities
- Familiarity with business applications, ticketing tools, or SaaS platforms
- Highly organised with careful attention to detail
- Able to balance competing priorities and collaborate effectively with a team
- Curious, adaptable, and willing to use AI to improve your work
लाभ
- Flexible, inclusive application process
- Reasonable adjustments are available
- Adjustment requests are handled confidentially
संबंधित नौकरियाँ
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