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Acumen Fiscal Agent एक वित्तीय मध्यस्थ और वित्तीय नियोक्ता एजेंट है, जो पूरे संयुक्त राज्य अमेरिका में स्वयं-निर्देशित घरेलू देखभाल और Medicaid-वित्तपोषित कार्यक्रमों को सेवाएँ प्रदान करता है। 1995 से, कंपनी प्रतिभागियों और परिवारों को देखभाल के लिए उपलब्ध धनराशि का प्रबंधन करने और प्रत्यक्ष देखभाल कर्मचारियों को नियुक्त करने में सहायता कर रही है, साथ ही सरकारी कार्यक्रमों, प्रबंधित देखभाल संगठनों, काउंटियों और वेटरन कार्यक्रमों का सहयोग कर रही है। इसकी सेवाओं में पेरोल और कर प्रसंस्करण, W-2 और 1099 तैयार करना, इलेक्ट्रॉनिक विज़िट सत्यापन, प्रतिभागी और कर्मचारी नामांकन, खर्च-योजना और बजट ट्रैकिंग तथा बिलिंग शामिल हैं। Acumen का कार्य IRS, राज्य और स्थानीय कर तथा श्रम विभाग की आवश्यकताओं के अनुपालन के साथ परिचालन सहायता को जोड़ता है, और इसकी टीमें स्वास्थ्य सेवा तथा सरकार-केंद्रित सेवाओं में योगदान देती हैं।
Client Services Agent - Hybrid in Lenexa, Kansas
Support Acumen Fiscal Agent clients with disabilities through enrollment, education, paperwork processing, and issue resolution. Coordinate with employers, program contacts, internal teams, and state stakeholders while maintaining compliance and responsive service.
विवरण
- Enroll, educate, and support Acumen clients throughout their service lifecycle
- Assist employers and employees with enrollment activities
- Process paperwork and manage electronic communications
- Enter and maintain accurate data across multiple databases
- Build relationships with clients, program contacts, and third-party organizations
- Stay informed about program rules, regulations, and implementation requirements
- Explain program rules to internal and external stakeholders
- Coordinate communication between clients and Acumen departments
- Research and resolve client inquiries within contractual timeframes
- Maintain compliance with state and federal guidelines
- Manage escalated issues involving client families and state agencies
- Support program growth through marketing, education, and community outreach strategies
- Work with internal departments to resolve client and program issues
- Handle changing call and email volumes effectively
- Provide customer service by phone and electronic channels
- Work occasional weekends, weeknights, and holidays when needed
- Support the company’s compliant cybersecurity practices
- Perform other related duties as assigned
आवश्यकताएँ
- At least one year of data-entry experience
- Ability to work independently with limited supervision
- Strong communication skills and comfort working in a fast-paced environment
- Previous customer service or client-relations experience
- Ability to manage changing inbound and outbound call volumes
- Flexible availability for weekends, weeknights, and holidays
- Experience using multiple applications at the same time
- Ability to prioritize competing requests and responsibilities
- Working knowledge of Microsoft Word, Excel, PowerPoint, internet tools, email, and PDF files
- Professional verbal and written communication skills
- Strong attention to detail and critical-thinking abilities
- High school diploma or equivalent; some college or equivalent work experience preferred
- Ability to support complex clients while meeting multiple deadlines
- Willingness to obtain required state certifications
- Ability to travel, including overnight travel, when required by the program
- Valid driver’s license and automobile insurance when required by the program
- Secure remote workspace with high-speed internet when applicable
- Ability to protect confidential information and communicate with diverse stakeholders
- Ability to work under pressure while managing multiple deadline-driven assignments
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