Senior Enterprise Account Executive, Benelux
Cyera
Lead full-cycle enterprise sales of Cyera’s cloud data security and data risk solutions across Benelux. Manage complex deals with Fortune 500 customers.
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Float एक कनाडाई फिनटेक कंपनी है, जो आधुनिक व्यवसायों के लिए एकीकृत खर्च प्रबंधन प्लेटफ़ॉर्म विकसित करती है। इसके उत्पाद कॉर्पोरेट कार्ड, बिल भुगतान, प्रतिपूर्ति, व्यावसायिक खाते, विदेशी मुद्रा, लेखांकन स्वचालन, रिपोर्टिंग और सुरक्षा उपकरणों को एक ही प्लेटफ़ॉर्म पर लाते हैं। Float वित्तीय टीमों को रोज़मर्रा के खर्चों को स्वचालित करने, नकदी प्रवाह की बेहतर दृश्यता पाने और महीने के अंत की लेखा प्रक्रिया को अधिक कुशलता से पूरा करने में मदद करता है। इसमें लेखांकन कार्यप्रवाहों के लिए इंटीग्रेशन और विनियमित साझेदारों के माध्यम से उपलब्ध बैंकिंग अवसंरचना शामिल है।
Bilingual Product Support Associate - Toronto Hybrid
Provide bilingual technical support and product guidance for Float’s finance-management platform in a hybrid Toronto role. Troubleshoot customer issues, maintain knowledge resources, and help improve support operations.
विवरण
- Provide product support, education, and tailored solutions for customers
- Troubleshoot Float software, integrations, user provisioning, authentication, and web and mobile platforms
- Complete KYB/KYC, compliance, and verification procedures
- Investigate unexpected product behaviour and deliver accurate, timely resolutions
- Serve as a company-wide subject-matter expert and answer internal questions in Slack
- Strengthen team product knowledge and provide constructive peer feedback
- Categorize and document customer issues and resolutions in Zendesk, HubSpot, Linear, and Metabase
- Create, review, maintain, and revise knowledge-base articles, FAQs, and process documentation
- Use AI tools to develop, organize, improve, and optimize content for AI support tools and agents
- Apply support procedures, defect escalation protocols, and approval requirements
- Recommend product, process, and service improvements that reduce support demand and customer friction
- Represent Product Support in special projects and cross-functional initiatives
आवश्यकताएँ
- Full professional fluency in English and French
- At least two years of experience in technical support, digital customer service, IT help desk, or another customer-facing role requiring technical aptitude
- SaaS or fintech experience is preferred but not required
- Experience troubleshooting technical issues, ideally involving financial systems such as Xero, QuickBooks, NetSuite, or Sage
- Strong written and verbal communication skills
- Fast, accurate typing and the ability to summarize and document customer issues clearly
- Availability to work evening, weekend, and daytime shifts
- Consistent and dependable availability
- Sound judgment and the ability to respond with urgency
- Experience with, or willingness to learn, AI tools such as ChatGPT, Ada, Zapier MCP, and other workflow-automation platforms
- Legal authorization to work in Canada
- Current residence in Canada
- Availability for a permanent schedule that includes shifts between 8 a.m. and 8 p.m. ET and weekends
- Ability to work three days per week from the downtown Toronto office
लाभ
- Equity participation
- Hybrid work arrangement
- Fixed schedule of five consecutive eight-hour shifts within operating hours
- Monday-to-Friday, 9 a.m. to 5 p.m. onboarding schedule
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