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Genesys उन संगठनों के लिए एआई-संचालित अनुभव ऑर्केस्ट्रेशन तकनीक विकसित करता है जो ग्राहकों और कर्मचारियों के साथ अपने जुड़ाव को बेहतर बनाना चाहते हैं। इसके पोर्टफोलियो में क्लाउड-आधारित संपर्क केंद्र सॉफ़्टवेयर, कार्यबल सहभागिता प्रबंधन तथा Genesys Cloud CX और EX प्लेटफ़ॉर्म शामिल हैं, जो संचार चैनलों के बीच बुद्धिमान स्वचालन और अंतर्निहित एआई को एकीकृत करते हैं। Genesys परामर्श, स्वास्थ्य सेवा और बीमा जैसे क्षेत्रों को सेवाएँ प्रदान करता है। इसका AppFoundry Marketplace पहले से एकीकृत एप्लिकेशन उपलब्ध कराता है, जो इसके प्लेटफ़ॉर्म की क्षमताओं का विस्तार करते हैं।
AI Platform Engineer (Python, AWS) — Genesys, India Remote
Build Python and AWS services that support Genesys’s enterprise AI platform. Help strengthen governance, security, integrations, monitoring, and access operations.
विवरण
- Create, test, deploy, and operate Python services and automation for AI governance, security, privacy, and compliance
- Develop tools for AI application inventories, platform onboarding, risk classification, access reviews, policy compliance, control testing, exception handling, approvals, and audit-evidence gathering
- Convert governance policies and security requirements into enforceable controls, automated checks, alerts, and measurable outcomes
- Create security and compliance checks for sensitive-data exposure, improper access, policy breaches, leaked secrets, unsafe tool use, and other AI-related risks
- Work with Security, Privacy, Legal, Compliance, and Internal Audit to define evidence needs and automate recurring evidence collection and reporting
- Develop internal AI applications and workflows with enterprise model APIs and SDKs
- Implement model and workflow evaluations, regression testing, guardrails, fallback logic, rate limits, timeout handling, and cost controls
- Create dashboards covering platform health, license usage, token and cost consumption, access posture, policy exceptions, security events, control effectiveness, and audit readiness
- Support internal customers through AI platform onboarding and ongoing operational assistance
- Monitor the uptime and health of enterprise AI tools, using runbooks to identify and escalate service degradation
- Perform routine platform configuration changes and API version upgrades according to documented change procedures
- Maintain monitoring and alerting dashboards
- Handle identity and access management activities, including provisioning, deprovisioning, and role assignment
- Assist with scheduled access reviews and assemble compliance evidence
- Develop and maintain integrations between AI platforms and internal workflows
- Resolve routine access, integration, and configuration problems, escalating complex issues when needed
- Measure usage and adoption across assigned platform integrations
आवश्यकताएँ
- At least two years of experience in software engineering, platform engineering, IT operations, or DevOps, including some SaaS or AI tooling administration
- Strong Python skills for developing production applications and automation
- Practical experience designing and integrating REST APIs, webhooks, and event-driven workflows
- Experience creating AI applications or workflows with enterprise model APIs or SDKs
- Understanding of structured model outputs, function or tool calling, prompt and configuration versioning, human-in-the-loop controls, model evaluation, guardrails, and AI application observability
- Proficiency in SQL, including data modeling, pipeline development, query design, and dashboard creation
- Experience using Git, pull requests, code reviews, automated tests, and CI/CD pipelines
- Working knowledge of identity and access management for cloud platforms
- Familiarity with monitoring and alerting tools
- Experience with monitoring, alerting, and observability practices and tools
- Clear written and verbal communication, with the ability to follow runbooks and escalate issues appropriately
- Preferred experience with enterprise AI platforms, SSO or SCIM and identity providers, enterprise integrations, AI security risks, AI governance and information-security frameworks, LLM evaluation, AI red teaming, model or agent observability, prompt lifecycle management, or guardrail platforms
लाभ
- Flexible working arrangements
- Mentorship opportunities
- Learning and development programs
- Leadership development opportunities
- Education support
- Paid time for volunteering
- August Free Fridays
- Well-being resources
- Programs tailored to employees and their families by region
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