United Way of Connecticut
United Way of Connecticut
United Way of Connecticut एक राज्यव्यापी गैर-लाभकारी संस्था है, जो निवासियों को आवश्यक सेवाओं तक पहुँच बनाने, विश्वसनीय जानकारी प्राप्त करने और सामुदायिक सहायता से जुड़ने में मदद करती है। अपने 211 कार्यक्रम के माध्यम से यह संस्था लोगों को भोजन, आश्रय, बाल देखभाल और प्रारंभिक हस्तक्षेप सेवाओं जैसे संसाधनों से जोड़ती है, साथ ही आत्महत्या की रोकथाम और संकट सहायता भी प्रदान करती है। यह समय पर मार्गदर्शन साझा करके प्राकृतिक आपदाओं और अन्य आपात स्थितियों के दौरान कनेक्टिकट के समुदायों का समर्थन करती है। इसके अलावा, यह स्थानीय आवश्यकताओं को पूरा करने वाले कार्यक्रम विकसित करने और सहयोग को मजबूत करने के लिए विभिन्न United Ways को साथ लाती है। संस्था का कार्य सूचना सेवाओं, स्वास्थ्य एवं मानव सेवाओं, संकट प्रतिक्रिया और सामुदायिक विकास के क्षेत्रों में फैला हुआ है।

211 Crisis Contact Center Specialist (Hybrid)

Provide crisis support through 211 calls, texts, and chats for United Way of Connecticut. De-escalate urgent situations and connect people with emergency, behavioral health, and community resources.

विवरण

  • Respond to calls, texts, and chats from people experiencing emotional or mental health crises
  • Offer compassionate assistance using established de-escalation methods
  • Refer individuals to community providers, mobile crisis teams, and emergency services
  • Record interactions accurately to support continuity of care
  • Work collaboratively with the crisis contact center team
  • Apply established protocols and escalation procedures
  • Work mainly first-shift hours, generally 7:00 AM–3:00 PM, with occasional second-shift coverage based on operational needs
  • Attend on-site training Monday–Friday from 8:00 AM–4:30 PM

आवश्यकताएँ

  • Bachelor’s degree and one year of human services experience
  • Academic or professional background in social work, psychology, counseling, or criminal justice
  • Experience with crisis intervention, mental health services, shelters, or hotlines
  • Customer service experience
  • Relevant internships may qualify recent graduates
  • Crisis-response experience is preferred
  • Availability to work holidays or during inclement weather when required
  • Completion of the applicable Spanish and/or Portuguese proficiency assessment is required to qualify for the language differential

लाभ

  • $4.00-per-hour shift differential for eligible hours worked
  • After 90 days and a successful assessment, an additional $0.75 per hour is available for proficiency in one language or $1.50 per hour for proficiency in both Spanish and Portuguese
  • Paid comprehensive training
  • Continuing coaching and supervision
  • Employer 401(k) contribution of 5%
  • Paid time off begins accruing immediately
  • 13 paid holidays annually
  • Health coverage includes 80% of the medical plan premium and deductible
  • Tuition reimbursement after one year
  • Eligible employment counts toward Public Service Student Loan Forgiveness
  • After training, a hybrid schedule with four remote days and one in-office day
  • Supportive, inclusive, mission-focused workplace culture
  • Workplace practices emphasize employee wellbeing and awareness of compassion fatigue

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