Hilton Grand Vacations ऐसी छुट्टियों के अनुभव तैयार करता है, जिन्हें मेहमानों को दुनिया भर के स्थलों की खोज करते हुए अपने प्रियजनों से फिर जुड़ने में मदद करने के लिए डिज़ाइन किया गया है। यात्रा और आतिथ्य क्षेत्रों में काम करते हुए, कंपनी मेहमान-केंद्रित सेवा को आकर्षक छुट्टियों के स्थलों तक पहुंच के साथ जोड़ती है। इसके करियर अवसरों में आतिथ्य और अतिथि सेवाओं से जुड़े पद शामिल हैं, साथ ही उन लोगों के लिए इंटर्नशिप और अन्य भूमिकाएं भी हैं जो जीवंत, ग्राहक-केंद्रित कार्य वातावरण में अनुभव बनाना चाहते हैं।
Remote Lead Collector at Hilton Grand Vacations
Lead compliant debt collection for Hilton Grand Vacations’ vacation ownership business. Track team performance, quality, delinquency, training, and recovery of owner payments.
विवरण
- Help management assess delinquencies across loan and maintenance fee accounts
- Audit team performance, report on KPIs, identify improvement opportunities, and share feedback
- Oversee collection quality and compliance with company procedures and state and federal laws
- Contact owners by phone and mail to recover overdue payments
- Explain company policies, procedures, and collection practices
- Support collectors with their daily workflows
- Help management respond to owner requests and complaints
- Train and support the collections team, including twice-yearly FDCPA certification
- Coach team members, organize team activities, recognize strong performance, and resolve feedback or conflicts
- Cover for supervisors when they are away
- Prepare recurring reports on team tasks and goals
- Handle collection work according to department needs
- Support management-requested special projects
आवश्यकताएँ
- High school diploma or GED
- Strong interpersonal and communication skills
- Proficiency with Word, Access, and Excel
- Must satisfy applicable federal and state licensing requirements
- Associate degree or college diploma preferred
- Three to five years of experience preferred
- At least two years of supervisory experience preferred
- Third-party collections experience preferred
- Timeshare or vacation ownership experience preferred
- Sound knowledge of the Fair Debt Collection Practices Act
- Eligibility for applicable federal and state licenses
लाभ
- Recognition programs and rewards
- Medical, dental, and vision care options
- Go Hilton travel discounts with hotel rates worldwide
- Employee pricing through the Perks at Work platform
- Employee Assistance Program for physical and mental well-being
- Paid vacation and sick days
- 401(k) plan with company matching
- Tuition reimbursement
- Learning and career advancement opportunities
- Daily pay
- Work-life balance and family-friendly benefits
- Medical, dental, and vision insurance
- Paid time off program
- Travel benefits