Recruit Action inc. is a Canadian recruitment agency that helps job seekers find roles aligned with their experience and goals while helping employers connect with suitable candidates. Founded in 2009, the company emphasizes a people-centered approach and works with 2SLGBTQI+-owned businesses. It also shares job market and professional development insights to support candidates and employers beyond the hiring process.
Senior OCM Communications Lead, Canada Remote
Lead organizational change and communications for an insurance transformation, guiding stakeholder engagement, readiness, adoption, and executive communications across Canada.
Tavsif
- Plan and deliver organizational change management for a global transformation.
- Assess stakeholder impacts and analyze change effects.
- Create stakeholder personas and audience segmentation plans.
- Evaluate organizational readiness and flag adoption risks.
- Build strategies for adoption, engagement, and reinforcement.
- Support business readiness planning and deployment.
- Define change metrics and monitor adoption and engagement.
- Run stakeholder workshops, meetings, focus groups, and feedback sessions.
- Identify resistance and develop ways to address it.
- Deliver integrated communications aligned with program milestones and rollout plans.
- Prepare communication plans, message frameworks, schedules, and stakeholder engagement approaches.
- Create communications such as executive presentations, leadership updates, email campaigns, FAQs, talking points, intranet and website content, awareness materials, stakeholder briefings, training resources, and change and readiness messages.
- Help create educational and multimedia content, including videos.
- Adapt messaging and communication methods for different audiences.
- Select suitable communication channels for affected stakeholder groups.
- Coordinate communications among global regions, business units, and functional teams.
- Support program communication channels, website content, and stakeholder engagement forums.
- Coordinate with translation teams when materials need multiple languages.
- Develop approaches to readiness, training, and adoption.
- Review stakeholder feedback and advise program leaders.
- Support rollout, stabilization, and organizational readiness.
- Work with Program Management, Communications, Learning & Development, Translation, Technology, and Business teams.
- Prepare executive updates and governance materials.
- Support leadership engagement and sponsor communications.
- Contribute to risk, issue, dependency, and stakeholder management.
- Keep communication and change management deliverables aligned with program goals and timelines.
- Oversee multiple communication and stakeholder engagement streams at once.
Talablar
- At least 7 years of experience in organizational change management, communications, transformation, or a related field.
- Proven experience creating and delivering organizational change and communication strategies.
- Experience with impact and stakeholder analyses, audience segmentation, readiness reviews, and adoption planning.
- Experience overseeing communications for complex, cross-functional stakeholder groups.
- Excellent written and verbal communication skills.
- Strong background in executive communications and presentation development.
- Experience producing practical communications and engagement materials for varied audiences.
- Ability to turn complex initiatives into clear, business-focused messages.
- Strong facilitation, consulting, and stakeholder engagement abilities.
- Able to manage multiple communication and change deliverables independently in a dynamic setting.
- Able to work strategically and carry out hands-on communications and change management.
- Prosci Change Management certification is strongly preferred.
- Experience supporting technology, IT, cybersecurity, infrastructure, or other technical transformation work.
- Experience producing educational videos, visual communications, or other multimedia change materials.
- Experience supporting internal websites, intranet pages, or similar employee communication channels.
- Experience coordinating communications across regions or languages.
- Experience in large enterprises or highly regulated environments.
- Familiarity with Microsoft 365 collaboration and communication tools.
- Ability to work independently.
- Collaborative working style.
- Strategic outlook combined with practical execution.
- Ability to influence stakeholders.
- Ability to engage people at every organizational level.
- Strong organization skills and ability to manage several communication streams at once.
- Ability to collaborate across regions, business units, and functional teams.
- Ability to deliver high-quality work in a fast-paced transformation setting.
Imtiyozlar
- Six-month contract with potential extension.
- Day schedule of 37.5 hours per week.
- Remote position with flexibility to work from anywhere in Canada.