Guidehouse
Guidehouse
Guidehouse tijorat tashkilotlari va davlat sektori muassasalariga konsalting, raqamli yechimlar hamda boshqariladigan xizmatlarni taqdim etuvchi global konsalting kompaniyasidir. Kompaniya milliy xavfsizlik, moliyaviy xizmatlar, sog‘liqni saqlash, energetika va infratuzilma sohalarida mijozlarni qo‘llab-quvvatlaydi hamda murakkab operatsion va strategik muammolarni hal etish uchun ma’lumotlar tahlili, raqamli texnologiyalar, xatarlarni boshqarish va tegishli ekspertizani birlashtiradi. Guidehouse tashkilotlarni transformatsiya qilishga yondashuvida barqarorlik va innovatsiyaga ham alohida e’tibor qaratadi.

Senior Consultant, State and Local Government – Chicago (Onsite)

Lead consumer protection and risk mitigation across state and local grant programs at Guidehouse. Manage client workstreams, complaint resolution, reporting, and program improvements.

Tavsif

  • Lead consumer protection for state and local grant programs, turning program requirements into operational policies and procedures.
  • Manage the application lifecycle, supporting efficient processing and client-defined KPIs and performance targets.
  • Create and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documents.
  • Build effective working relationships with clients and colleagues through clear communication, preparation, and follow-through.
  • Take part in client meetings, workshops, interviews, and working sessions; communicate with stakeholders and raise broader project issues when needed.
  • Guide and mentor junior team members and subcontractors, and conduct first-level reviews of their work.
  • Help administer projects by maintaining schedules, tracking deliverables and action items, and organizing project documentation.
  • Oversee consumer complaints and issues from intake and investigation through escalation, resolution, and documentation.
  • Work with contractor management, quality assurance, compliance, customer service, technology, marketing, and program operations teams to identify and reduce consumer risks.
  • Track consumer protection metrics and analyze complaints, customer feedback, inspections, and program data for trends and systemic risks.
  • Develop corrective actions and improve programs in response to consumer protection issues.
  • Support efforts to prevent fraud, waste, and abuse, including escalating potentially improper contractor or program activity.
  • Prepare training, guidance, and materials for consumers explaining their rights, program requirements, and options for assistance.
  • Report on consumer protection and recommend actions to program leaders and state clients.

Talablar

  • This position does not offer sponsorship.
  • Bachelor’s degree from an accredited college or university.
  • At least three years of experience in consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or a related field.
  • Experience managing assigned workstreams, conducting analysis, and preparing client-facing reports, presentations, or other deliverables.
  • Strong analytical, written, verbal, and interpersonal communication skills.
  • Ability to manage competing priorities and work effectively in a collaborative consulting environment.
  • Proficiency with Microsoft PowerPoint, Excel, Word, and Teams.
  • Willingness and ability to travel as required.
  • Experience supporting government agencies, public authorities, utilities, regulators, or mission-driven organizations.
  • Experience with program implementation, PMOs, grants management, policy analysis, or business development.
  • A graduate degree and/or relevant professional certification.

Imtiyozlar

  • Medical, prescription, dental, and vision insurance.
  • Personal and family sick time, plus company-paid holidays.
  • May be eligible for a discretionary variable incentive bonus.
  • Parental leave and adoption assistance.
  • 401(k) retirement plan.
  • Basic and supplemental life insurance.
  • Health Savings Account, dental/vision and dependent care Flexible Spending Accounts.
  • Short-term and long-term disability coverage.
  • Student loan paydown.
  • Tuition reimbursement, personal development, and learning opportunities.
  • Skills development and certifications.
  • Employee referral program.
  • Company-sponsored events and community outreach.
  • Emergency backup childcare program.
  • Mobility stipend.
  • Flexible benefits package.

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