Rackspace Technology
Rackspace Technology
5 001 – 10 000 Xodimlar
KonsaltingLogistikaSun’iy intellekt
Rackspace Technology korxonalarga ko‘p bulutli, gibrid va xususiy bulut muhitlarini loyihalash, yaratish, ko‘chirish va boshqarishda yordam beradigan global boshqariladigan bulut xizmatlari provayderidir. Kompaniya faoliyati bulut infratuzilmasi, ilovalarni modernizatsiya qilish, ma’lumotlar platformalari, sun’iy intellekt va mashinaviy o‘rganish, kiberxavfsizlik, boshqariladigan xosting, kolokatsiya hamda yirik gipermasshtabli bulut provayderlari bilan integratsiyani qamrab oladi. Rackspace tartibga solinadigan va faoliyati muhim bo‘lgan tashkilotlarga konsalting, professional va boshqariladigan xizmatlarni taqdim etib, xavfsizlik, muvofiqlik, xarajatlarni optimallashtirish va ishonchli operatsiyalarga e’tibor qaratadi. Uning jamoalari konsalting, logistika va sun’iy intellekt bilan bog‘liq sohalarda ishlaydi hamda murakkab korporativ bulut dasturlari bilan bog‘liq turli texnologik lavozimlarni taklif etadi.

Hyperion Lead, Data Engineering (India Remote)

Lead 24/7 Oracle EPM support operations for Rackspace Technology’s multicloud solutions, overseeing incident resolution, SLA performance, monitoring, and team leadership.

Tavsif

  • Lead the Hyperion application support team and oversee its day-to-day operations
  • Maintain 24/7 availability, resolve incidents, deliver services, and improve Oracle Hyperion environments
  • Serve as the primary escalation point for critical production issues
  • Coordinate with business, infrastructure, vendor, Oracle Support, and stakeholder teams to uphold SLAs
  • Manage a 24/7 Hyperion support function across shifts and geographic locations
  • Oversee incident, service request, problem management, and change activities
  • Troubleshoot Hyperion Planning, HFM, Essbase, Financial Reporting, and other EPM issues
  • Monitor application health, system performance, and batch processing
  • Improve SLA adherence through root cause analysis and preventive measures
  • Plan resources, manage shift rosters, maintain knowledge practices, and develop team capabilities
  • Support platform upgrades, patching, and regulatory or audit activities

Talablar

  • Extensive experience with the Oracle Hyperion/EPM suite, including Planning, HFM, Essbase, Financial Reporting, and Shared Services
  • Demonstrated success leading application support teams in a 24/7 operating environment
  • Advanced knowledge of ITIL-based incident, problem, and change management
  • Strong stakeholder communication, relationship management, and critical escalation skills
  • Hands-on experience in production support, monitoring, and performance troubleshooting
  • At least 8 years of experience in Hyperion/EPM, team leadership, or support management roles

Imtiyozlar

  • Rackspace Technology provides equal employment opportunity regardless of age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any other legally protected characteristic
  • Workplace accommodations are available for disabilities or special needs

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