Rackspace Technology
Rackspace Technology
Rackspace Technology — кәсіпорындарға көпбұлтты, гибридті және жекеменшік бұлтты орталарды жобалауға, құруға, көшіруге және басқаруға көмектесетін жаһандық басқарылатын бұлттық қызметтер провайдері. Компанияның қызметі бұлттық инфрақұрылымды, қолданбаларды жаңғыртуды, деректер платформаларын, жасанды интеллект пен машиналық оқытуды, киберқауіпсіздікті, басқарылатын хостингті, колокацияны және жетекші гиперскейлерлермен интеграцияны қамтиды. Rackspace реттелетін және қызметі аса маңызды ұйымдарға консалтинг, кәсіби және басқарылатын қызметтерді ұсына отырып, қауіпсіздікке, талаптарға сәйкестікке, шығындарды оңтайландыруға және сенімді операцияларға басымдық береді. Компания командалары консалтинг, логистика және жасанды интеллектке қатысты салаларда жұмыс істеп, күрделі корпоративтік бұлттық бағдарламалармен байланысты түрлі технологиялық рөлдерді ұсынады.

Hyperion Lead, Data Engineering (India Remote)

Lead 24/7 Oracle EPM support operations for Rackspace Technology’s multicloud solutions, overseeing incident resolution, SLA performance, monitoring, and team leadership.

Сипаттама

  • Lead the Hyperion application support team and oversee its day-to-day operations
  • Maintain 24/7 availability, resolve incidents, deliver services, and improve Oracle Hyperion environments
  • Serve as the primary escalation point for critical production issues
  • Coordinate with business, infrastructure, vendor, Oracle Support, and stakeholder teams to uphold SLAs
  • Manage a 24/7 Hyperion support function across shifts and geographic locations
  • Oversee incident, service request, problem management, and change activities
  • Troubleshoot Hyperion Planning, HFM, Essbase, Financial Reporting, and other EPM issues
  • Monitor application health, system performance, and batch processing
  • Improve SLA adherence through root cause analysis and preventive measures
  • Plan resources, manage shift rosters, maintain knowledge practices, and develop team capabilities
  • Support platform upgrades, patching, and regulatory or audit activities

Талаптар

  • Extensive experience with the Oracle Hyperion/EPM suite, including Planning, HFM, Essbase, Financial Reporting, and Shared Services
  • Demonstrated success leading application support teams in a 24/7 operating environment
  • Advanced knowledge of ITIL-based incident, problem, and change management
  • Strong stakeholder communication, relationship management, and critical escalation skills
  • Hands-on experience in production support, monitoring, and performance troubleshooting
  • At least 8 years of experience in Hyperion/EPM, team leadership, or support management roles

Артықшылықтар

  • Rackspace Technology provides equal employment opportunity regardless of age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any other legally protected characteristic
  • Workplace accommodations are available for disabilities or special needs

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