Rackspace Technology
Rackspace Technology
Rackspace Technology एक वैश्विक प्रबंधित क्लाउड सेवा प्रदाता है, जो उद्यमों को मल्टीक्लाउड, हाइब्रिड और निजी क्लाउड वातावरणों की रूपरेखा तैयार करने, उन्हें बनाने, स्थानांतरित करने और संचालित करने में सहायता करता है। इसका काम क्लाउड अवसंरचना, एप्लिकेशन आधुनिकीकरण, डेटा प्लेटफ़ॉर्म, कृत्रिम बुद्धिमत्ता और मशीन लर्निंग, साइबर सुरक्षा, प्रबंधित होस्टिंग, कोलोकेशन और प्रमुख हाइपरस्केलर के साथ एकीकरण तक फैला हुआ है। Rackspace विनियमित और मिशन-महत्वपूर्ण संगठनों के लिए परामर्श, पेशेवर और प्रबंधित सेवाओं को एक साथ लाता है, जिसमें सुरक्षा, अनुपालन, लागत अनुकूलन और विश्वसनीय संचालन पर जोर दिया जाता है। इसकी टीमें परामर्श, लॉजिस्टिक्स और कृत्रिम बुद्धिमत्ता से जुड़े क्षेत्रों में काम करती हैं तथा जटिल उद्यम क्लाउड कार्यक्रमों से संबंधित विभिन्न तकनीकी भूमिकाएँ प्रदान करती हैं।

Hyperion Lead, Data Engineering (India Remote)

Lead 24/7 Oracle EPM support operations for Rackspace Technology’s multicloud solutions, overseeing incident resolution, SLA performance, monitoring, and team leadership.

विवरण

  • Lead the Hyperion application support team and oversee its day-to-day operations
  • Maintain 24/7 availability, resolve incidents, deliver services, and improve Oracle Hyperion environments
  • Serve as the primary escalation point for critical production issues
  • Coordinate with business, infrastructure, vendor, Oracle Support, and stakeholder teams to uphold SLAs
  • Manage a 24/7 Hyperion support function across shifts and geographic locations
  • Oversee incident, service request, problem management, and change activities
  • Troubleshoot Hyperion Planning, HFM, Essbase, Financial Reporting, and other EPM issues
  • Monitor application health, system performance, and batch processing
  • Improve SLA adherence through root cause analysis and preventive measures
  • Plan resources, manage shift rosters, maintain knowledge practices, and develop team capabilities
  • Support platform upgrades, patching, and regulatory or audit activities

आवश्यकताएँ

  • Extensive experience with the Oracle Hyperion/EPM suite, including Planning, HFM, Essbase, Financial Reporting, and Shared Services
  • Demonstrated success leading application support teams in a 24/7 operating environment
  • Advanced knowledge of ITIL-based incident, problem, and change management
  • Strong stakeholder communication, relationship management, and critical escalation skills
  • Hands-on experience in production support, monitoring, and performance troubleshooting
  • At least 8 years of experience in Hyperion/EPM, team leadership, or support management roles

लाभ

  • Rackspace Technology provides equal employment opportunity regardless of age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any other legally protected characteristic
  • Workplace accommodations are available for disabilities or special needs

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