Fortive sog‘liqni saqlash, sanoat operatsiyalari, logistika va yuqori aniqlik talab qilinadigan sohalar uchun yechimlar ishlab chiqadigan global sanoat texnologiyalari kompaniyasidir. Uning portfeli tashkilotlarga murakkab texnik muammolarni hal qilish, operatsion tahlil imkoniyatlarini yaxshilash hamda xavfsizroq va samaraliroq ishlashga yordam berish uchun yaratilgan. Taxminan 18 000 nafar xodimga ega Fortive amaliy innovatsiyalar, uzluksiz takomillashtirish va uzoq muddatli mas’uliyatli ta’sirga e’tibor qaratadigan ixtisoslashgan bizneslarni birlashtiradi.
Hybrid Customer Service Representative
Coordinate Fluke repair and calibration requests across EMEA, from Oracle service orders to shipments and RMAs. Respond to customer inquiries and help resolve logistical issues.
Tavsif
- Coordinate with partners, suppliers, and customers, mainly across Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT).
- Respond to internal and external customer inquiries by phone and email.
- Create system service orders for equipment submitted for repair or calibration.
- Prepare pickup labels, master packing lists, and dangerous goods information.
- Manage loaner pools in the UK and the Netherlands when needed.
- Track KPIs through Visual Management, spot deviations promptly, and use problem-solving methods to close performance gaps.
- Follow established communication procedures, guidelines, and policies.
- Process service requests in Oracle.
- Arrange shipment collections.
- Manage the backlog of return material authorizations (RMAs).
- Handle email correspondence in Outlook.
- Resolve logistics issues with internal teams and carriers.
Talablar
- Intermediate vocational qualification (MBO), or at least two years of customer support experience or equivalent experience in a similar industry and role.
- Experience with at least one of the following: managing incoming emails and calls; recording administrative work in business systems such as Oracle or SAP; handling customer complaints.
- Fluent spoken and written English.
- Good digital skills, particularly with Microsoft Office.
- Accurate data generation and processing.
- Strong team-working skills.
- Excellent communication and customer service skills.
- Proactive approach to problem-solving.
- Dutch language skills are an advantage.
Imtiyozlar
- Multicultural, informal workplace focused on inclusion and diversity.
- Full-time hybrid contract, with at least three days in the office and two days working from home each week.
- Flexible office hours, with start times between 7:30 and 9:00 a.m. and finish times between 4:00 and 6:30 p.m.
- Access to a global company with opportunities for career growth and development.
- Use of Fortive Business System tools, with the opportunity to become a specialist or champion in one or more tools.