Fortive ir globāls industriālo tehnoloģiju uzņēmums, kas izstrādā risinājumus veselības aprūpei, rūpnieciskajām darbībām, loģistikai un precīzijas lietojumiem. Tā risinājumu portfelis palīdz organizācijām risināt sarežģītus tehniskus izaicinājumus, uzlabot darbības pārskatāmību un strādāt drošāk un efektīvāk. Fortive, kurā strādā aptuveni 18 000 darbinieku, apvieno specializētus uzņēmumus, kas koncentrējas uz praktiskām inovācijām, nepārtrauktu pilnveidi un atbildīgu ilgtermiņa ietekmi.
Hybrid Customer Service Representative
Coordinate Fluke repair and calibration requests across EMEA, from Oracle service orders to shipments and RMAs. Respond to customer inquiries and help resolve logistical issues.
Apraksts
- Coordinate with partners, suppliers, and customers, mainly across Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT).
- Respond to internal and external customer inquiries by phone and email.
- Create system service orders for equipment submitted for repair or calibration.
- Prepare pickup labels, master packing lists, and dangerous goods information.
- Manage loaner pools in the UK and the Netherlands when needed.
- Track KPIs through Visual Management, spot deviations promptly, and use problem-solving methods to close performance gaps.
- Follow established communication procedures, guidelines, and policies.
- Process service requests in Oracle.
- Arrange shipment collections.
- Manage the backlog of return material authorizations (RMAs).
- Handle email correspondence in Outlook.
- Resolve logistics issues with internal teams and carriers.
Prasības
- Intermediate vocational qualification (MBO), or at least two years of customer support experience or equivalent experience in a similar industry and role.
- Experience with at least one of the following: managing incoming emails and calls; recording administrative work in business systems such as Oracle or SAP; handling customer complaints.
- Fluent spoken and written English.
- Good digital skills, particularly with Microsoft Office.
- Accurate data generation and processing.
- Strong team-working skills.
- Excellent communication and customer service skills.
- Proactive approach to problem-solving.
- Dutch language skills are an advantage.
Priekšrocības
- Multicultural, informal workplace focused on inclusion and diversity.
- Full-time hybrid contract, with at least three days in the office and two days working from home each week.
- Flexible office hours, with start times between 7:30 and 9:00 a.m. and finish times between 4:00 and 6:30 p.m.
- Access to a global company with opportunities for career growth and development.
- Use of Fortive Business System tools, with the opportunity to become a specialist or champion in one or more tools.