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VELOCITY PORTFOLIO GROUP INC buys charged-off consumer accounts and provides debt collection services for creditors. Its work combines account management with a network of collection agencies and law firms, supported by an online portal for consumers to review accounts, make payments, and access financial resources. The company also offers analytics and a secure platform to help creditor partners forecast cash flows, monitor compliance, and guide recovery strategies.
Hybrid Collections Customer Service Representative
Handle collection calls, arrange payment plans, and resolve consumer account concerns. Support collections operations at Velocity Portfolio Group.
Tavsif
- Respond to customer service inquiries and collection calls
- Arrange payment plans and negotiate settlements with consumers who cannot repay their debts in full
- Maintain accurate records of communications and account activity
- Carry out general office and administrative tasks
- Help consumers resolve account issues and reach workable payment arrangements
- Report to the Collections Manager
- Work with consumers while supporting day-to-day collections operations
Talablar
- Bring strong customer service and organizational abilities
- Use Excel and Outlook proficiently
- Communicate clearly in writing and conversation
- Communicate with consumers in a professional, effective manner
- Collections or customer service experience is preferred
- Pass a background check
- Verify eligibility to work
- Complete any other pre-employment screening required by law or company policy
Imtiyozlar
- Medical, vision, and dental coverage
- 401(k) plan
- Employee stock ownership plan (ESOP)
- Hybrid schedule: work from home Mondays and Fridays, and in the office Tuesday through Thursday