World Travel — ildizlari 1959-yilgacha borib taqaladigan, oilaviy sayyohlik agentligi. Kompaniya korporativ sayohatlarni boshqarish, sayohatchilarga ko‘mak berish, kelishilgan tariflar, shuningdek uchrashuvlar, tadbirlar, guruh bo‘lib havo safarlari, kino va televideniye loyihalari hamda sport sayohatlari uchun ixtisoslashtirilgan xizmatlar orqali bizneslarni qo‘llab-quvvatlaydi. Dam olish sayohatlari bo‘yicha maslahatchilari shaxsiylashtirilgan ta’tillar, kruizlar, asal oyi sayohatlari, boriladigan manzilda o‘tkaziladigan to‘ylar, oilaviy uchrashuvlar va qiziqishlarga asoslangan safarlarni tashkil etadi. Kompaniya sayohatchilarga kecha-yu kunduz yordam ko‘rsatib, munosabatlarga e’tibor qaratilgan xizmatni raqamli vositalar bilan uyg‘unlashtiradi.
Executive Corporate Travel Consultant – Pennsylvania Remote
Arrange complex domestic and international travel for World Travel’s corporate clients from a Pennsylvania-based remote role. Manage reservations, upgrades, traveler preferences, disruptions, and concierge requests.
Tavsif
- Coordinate complex domestic and international itineraries for corporate clients, including flights, car rentals, hotels, ground transportation, and transfers
- Advise travelers on international requirements and related concerns
- Apply client travel policies, authorization rules, and procedures
- Process airline upgrades and issue tickets using preferred program points
- Reconfirm reservations to verify accuracy
- Track flights and travelers’ en-route experiences while proactively resolving disruptions
- Use supplier programs to fulfill traveler preferences and request upgrades
- Arrange concierge services such as dinner reservations and tee times
- Build and maintain strong relationships with clients and travel suppliers
- Anticipate client needs using travel patterns and stated preferences
- Review traveler profiles and preferences for quality and accuracy
- Advise clients on safety, government regulations, supplier support, savings opportunities, and routing options
- Investigate and resolve travel-related issues
- Follow company standards for customer service, PNRs, profiles, ticketing, management information systems, productivity, attendance, and accuracy
- Support the After-Hours department during emergencies and severe weather
- Participate in staff and training meetings while keeping industry knowledge current
- Deliver customer service through WTI phone systems and established standards
- Escalate potential issues to the manager and recommend corrective action
- Meet performance expectations for Executive Corporate Travel Consultants
- Complete additional responsibilities required by the Concierge program
Talablar
- Advanced knowledge and demonstrated skill in executive corporate travel consulting
- Ability to coordinate complex domestic and international travel across air, car rental, hotels, ground transportation, and transfers
- Knowledge of international travel requirements, including passports, visas, and inoculations
- Thorough understanding of client travel policies, guidelines, authorization requirements, and procedures
- Ability to process airline upgrades and issue tickets using preferred program points
- Ability to monitor flights through a third-party application and use supplier programs
- Knowledge of traveler safety, government travel regulations, airline rules, tariffs, and industry requirements
- High proficiency with a global distribution system (GDS)
- Strong written and verbal communication skills
- Customer-focused approach with diplomacy and tact
- Ability to work independently and effectively under pressure
- Sound judgment and effective time-management skills
- Ability to operate WTI phone systems and management information systems
- Ability to sit for extended periods, answer calls, and type on a computer keyboard
- Availability to attend staff and training meetings virtually or in person