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Sirva
Sirva
1 001 – 5 000 Xodimlar
B2BKo‘chmas mulkLogistika
Sirva bizneslar va jismoniy shaxslar uchun global ko‘chirish, joylashuvni o‘zgartirish va mobillik xizmatlarini taqdim etadi. Kompaniyaning korporativ takliflari xodimlarni boshqa joyga o‘tkazishni kadrlar va mobillik xizmatlari, immigratsiya bo‘yicha yordam, ko‘chirish xarajatlarini boshqarish, iste’dodlarni rivojlantirish, hisobotlar va tahlillar orqali qo‘llab-quvvatlaydi. Shuningdek, kompaniya uy-ro‘zg‘or buyumlari va tijoriy yuklarni ko‘chirish, vaqtinchalik turar joy, ko‘chmas mulkni boshqarish, uy sotib olish va sotishda yordam, ipoteka xizmatlari hamda ko‘chirish dasturlari uchun texnologik yechimlarni taklif etadi. Sirva Allied, northAmerican, Global Van Lines, Alliance va Sirva Mortgage kabi brendlar portfelini boshqaradi hamda logistika, biznes xizmatlari va ko‘chmas mulk sohalaridagi mijozlarga 190 dan ortiq mamlakatda xizmat ko‘rsatadi.
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Kompaniyadagi ish o‘rinlari

EVIP Consultant - China (Remote)

Serve executive relocation customers for Sirva, a global mobility services provider. Coordinate international moves, relocation policies, suppliers, and discreet, high-touch customer support.

CNXitoyMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaKonsultant

Tavsif

  • Own the customer relationship for EVIP clients throughout their mobility journey
  • Coordinate end-to-end relocation services, including policy counselling, home sale and purchase support, destination services, household goods shipping, intercultural services, visa and immigration assistance, language training, assignment support, and repatriation
  • Apply client relocation policies and procedures while providing personalized guidance to relocating employees
  • Anticipate, handle, and escalate issues with speed, creativity, and sound judgment
  • Maintain overall accountability and serve as the central contact for EVIP moves
  • Review supplier communications and help customers avoid repeating information
  • Coordinate with internal teams and external providers to address customer needs
  • Reply to relocating employees on the same business day, preferably within four business hours
  • Offer continuous advice and proactive support during international assignments and relocations
  • Recommend process improvements that strengthen efficiency, consistency, and the customer experience
  • Work within Sirva’s global EVIP support operation covering 24 hours a day, 365 days a year
  • Advise clients on approved services and potential policy exceptions
  • Keep key client and Sirva stakeholders informed of progress
  • Assist with exception management and recommend decisions on policy exceptions
  • Share status updates, flag developing issues, and propose practical resolutions
  • Prepare client projects and reports as requested
  • Build deep knowledge of client policies and operating procedures
  • Complete all mandatory, essential, and recommended training
  • Take on additional responsibilities that support the manager, clients, and customers
  • Contribute to sales activities when requested

Talablar

  • Substantial experience delivering international mobility services
  • Previous experience managing VIP or executive relocation programs is preferred
  • Confidence using multiple technology platforms as an integrated part of daily service delivery
  • Ability to learn new technology quickly and apply it effectively
  • Comfort managing several technology platforms at the same time
  • Highly organized, with strong problem-solving skills and close attention to detail
  • Sound judgment and ownership of complex processes through completion and resolution
  • Ability to anticipate issues and create effective solutions independently
  • Creative, adaptable approach to ambiguity and fast problem resolution
  • Strong accountability for the customer experience and successful delivery of every move
  • Curiosity and commitment to ongoing learning
  • A trusted-advisor approach to customer service
  • Ability to establish trusted relationships quickly through credibility, responsiveness, and service focus
  • Confidence and discretion when adapting communication to different VIP profiles and family needs
  • Effective teamwork with shared objectives and responsibilities
  • Calm, confident, and composed under difficult, sensitive, or high-pressure circumstances
  • Strong collaboration, cultural awareness, and written, verbal, and interpersonal communication skills
  • Willingness to work beyond core hours for calls or urgent assistance
  • Ability to support customers across regions and respond to urgent needs outside standard hours

Imtiyozlar

  • Hybrid work arrangements
  • Core flexible hours
  • Health and wellbeing programs
  • Learning and career development opportunities
  • Financial rewards
  • Global career opportunities
  • Company-issued mobile devices to support timely, responsive assistance when needed
  • Access to a 24/7/365 customer coverage support model
  • Flexible working arrangements
  • Wellbeing initiatives

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