Vida Health
Vida Health
Vida Health provides personalized care for physical and mental health conditions, including diabetes, obesity, depression, and hypertension. Its digital care model connects members with healthcare providers through video visits and messaging, and uses machine learning and synced devices to tailor support. Vida Health works with employers, health plans, and consultants to deliver care focused on improving outcomes for cardiometabolic conditions and other complex needs. The company operates in healthcare, with teams spanning clinical care, technology, and consulting.

Client Success Partner, Integration Manager — Vida Health (Remote, U.S.)

Lead healthcare benefits partner integrations at Vida Health, a virtual personalized obesity care provider. Manage implementations, partner workflows, service levels, and cross-functional client solutions.

Tavsif

  • Lead end-to-end implementations for strategic benefits administration partners across medical, pharmacy, third-party administration, and claims.
  • Coordinate operations across Commercial Strategy, Client Success, Operations, and Product teams.
  • Partner with Product managers to turn technical partner requirements into effective client implementations.
  • Manage partner-specific workflows, configurations, and schedules.
  • Shape ongoing business strategies and partner programs with internal teams.
  • Direct client-facing projects with Product, Engineering, Analytics, Sales, Marketing, and external partners.
  • Oversee implementation work from planning and launch through ongoing partner lifecycle management.
  • Maintain standard operating procedures and the implementation playbook, and train teams on established practices.
  • Serve as the main operational contact for partners after implementation.
  • Help Commercial Strategy teams assess prospective partner clients.
  • Lead partner onboarding and support partner and client satisfaction.
  • Track service level agreements, handle escalations, and build scalable implementation frameworks.
  • Find opportunities to improve services, scalability, and growth.
  • Review partner performance.
  • Take on other responsibilities as needed.

Talablar

  • Bachelor’s degree or higher.
  • At least five years of experience in account management, implementation, customer success, or partner integration, preferably in health technology or healthcare; management consulting experience is also relevant.
  • Experience managing cross-functional workstreams involving Product, Engineering, and Client Success.
  • Knowledge of the healthcare landscape, including major relevant legislation and industry organizations.
  • Familiarity with healthcare administration and payer processes.
  • Strong project management, close attention to detail, and ability to work through operational uncertainty.
  • Critical thinking and data analysis skills, including identifying gaps and risks and developing and applying improvement recommendations.
  • Ability to create work plans, set priorities, and manage concurrent tasks across workstreams.
  • Strong written and verbal communication skills, including summarizing information and presenting findings and recommendations to internal and client leaders.
  • Ability to build and maintain relationships with leaders inside and outside the organization.
  • Self-directed approach and ability to work independently or with a team while taking ownership.
  • Comfort with ambiguity and strategic prioritization.
  • Strong organizational skills and a collaborative approach.
  • Proficiency with web and mobile technologies, PowerPoint, and Excel.
  • Must be authorized to work in the United States; visa sponsorship is unavailable.
  • Must live in or be able to work from the United States; work from outside the country is prohibited.

Imtiyozlar

  • Vida Health is an equal opportunity and affirmative action employer.
  • Reasonable accommodations are available in the application process for qualified people with disabilities and disabled veterans.

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