Podjetje First American, ustanovljeno leta 1889, deluje na področju nepremičnin in finančnih storitev ter kupcem in prodajalcem stanovanj, podjetjem in vlagateljem nudi podporo z izdelki in storitvami, zasnovanimi za nepremičninski trg. Z več kot 20.000 zaposlenimi in več kot 700 pisarnami po vsem svetu je podjetje zraslo v organizacijo, vredno 9 milijard dolarjev, ki pokriva širok spekter potreb, povezanih z nepremičninami. First American združuje strokovno znanje s področja panoge, tehnologijo, inovacije in sodelovanje s skupnostjo, pri čemer poudarja zavzetost zaposlenih in kulturo na delovnem mestu. Njegov karierni profil je zanimiv za strokovnjake, ki želijo prispevati k tehnološko podprti preobrazbi na področju nepremičnin in financ.
Senior Fraud Investigator – First American (Remote, US)
Lead complex fraud investigations and coordinate fraud-tool escalations and mitigation across First American’s real estate and title operations. Coach investigators and partner with business and operations teams.
Opis
- Prioritize investigations based on urgency, impact, complexity, and available capacity.
- Check cases for completeness, investigative quality, sound documentation, and appropriate escalation.
- Coach investigators through case reviews, feedback, onboarding, and training.
- Manage high-risk cases and coordinate responses across the enterprise.
- Work with business units, agents, escrow, technology, underwriting, legal, and management on fraud operations.
- Track service levels, backlogs, quality, tool issues, and trends, and share recommendations.
- Keep procedures, escalation routes, and quality standards up to date.
- Promote compliance with privacy, security, records, and evidence requirements.
- Provide front-line assistance with fraud-tool escalations, identity reviews, property-owner notification responses, technical troubleshooting, and urgent mitigation.
- Investigate varied, complex fraud cases and develop solutions that shape outcomes and processes.
Zahteve
- High school diploma or equivalent.
- An associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related area is preferred.
- At least five years of fraud investigation or operations experience.
- Experience coaching colleagues, reviewing work, coordinating workflows, or providing senior-level fraud support.
- Experience in real estate, title, escrow, settlement, mortgage, or property transactions.
- CFE certification or progress toward earning it is preferred.
- Experience with fraud tools, identity review, quality processes, or case management systems.
- Strong organizational and project management skills.
- Proficiency with standard Microsoft Office tools, including email and spreadsheets, as well as case management and web applications.
- Knowledge of fraud indicators, identity patterns, evidence documentation, and escalation procedures.
- Strong written and verbal communication, including the ability to speak with people concerned or frustrated about possible identity misuse.
- Analytical ability to identify root causes in complex problems and develop effective solutions.
- Ability to assess situations, conduct interviews, ask questions, and probe for deeper understanding.
- Experience supporting agents, escrow teams, consumers, or other external business partners.
- Familiarity with seller impersonation, business email compromise, wire fraud, identity theft, or other fraud involving real estate transactions.
- Experience troubleshooting fraud prevention or identity verification tools and coordinating issues with technical support teams.
Ugodnosti
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) plan.
- Paid time off and sick leave.
- Employee stock purchase plan.
- Inclusive workplace culture.
- Equal opportunity employment.