Founded in 1889, First American is a real estate and financial services company supporting homebuyers, sellers, businesses, and investors through products and services designed for the property market. With more than 20,000 employees and over 700 offices worldwide, the company has grown into a $9 billion organization serving a broad range of real estate needs. First American’s work brings together industry expertise, technology, innovation, and community involvement, with a stated focus on employee engagement and workplace culture. Its careers profile is relevant to professionals interested in contributing to technology-enabled transformation across real estate and finance.
Senior Fraud Investigator – First American (Remote, US)
Lead complex fraud investigations and coordinate fraud-tool escalations and mitigation across First American’s real estate and title operations. Coach investigators and partner with business and operations teams.
Description
- Prioritize investigations based on urgency, impact, complexity, and available capacity.
- Check cases for completeness, investigative quality, sound documentation, and appropriate escalation.
- Coach investigators through case reviews, feedback, onboarding, and training.
- Manage high-risk cases and coordinate responses across the enterprise.
- Work with business units, agents, escrow, technology, underwriting, legal, and management on fraud operations.
- Track service levels, backlogs, quality, tool issues, and trends, and share recommendations.
- Keep procedures, escalation routes, and quality standards up to date.
- Promote compliance with privacy, security, records, and evidence requirements.
- Provide front-line assistance with fraud-tool escalations, identity reviews, property-owner notification responses, technical troubleshooting, and urgent mitigation.
- Investigate varied, complex fraud cases and develop solutions that shape outcomes and processes.
Requirements
- High school diploma or equivalent.
- An associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related area is preferred.
- At least five years of fraud investigation or operations experience.
- Experience coaching colleagues, reviewing work, coordinating workflows, or providing senior-level fraud support.
- Experience in real estate, title, escrow, settlement, mortgage, or property transactions.
- CFE certification or progress toward earning it is preferred.
- Experience with fraud tools, identity review, quality processes, or case management systems.
- Strong organizational and project management skills.
- Proficiency with standard Microsoft Office tools, including email and spreadsheets, as well as case management and web applications.
- Knowledge of fraud indicators, identity patterns, evidence documentation, and escalation procedures.
- Strong written and verbal communication, including the ability to speak with people concerned or frustrated about possible identity misuse.
- Analytical ability to identify root causes in complex problems and develop effective solutions.
- Ability to assess situations, conduct interviews, ask questions, and probe for deeper understanding.
- Experience supporting agents, escrow teams, consumers, or other external business partners.
- Familiarity with seller impersonation, business email compromise, wire fraud, identity theft, or other fraud involving real estate transactions.
- Experience troubleshooting fraud prevention or identity verification tools and coordinating issues with technical support teams.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) plan.
- Paid time off and sick leave.
- Employee stock purchase plan.
- Inclusive workplace culture.
- Equal opportunity employment.