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Sigma Systems
Sigma Systems
201 – 500 Zaposleni
EnergetikaSaaSTelekomunikacije
Sigma Systems develops cloud-based software for communications providers and energy and utilities companies. Its portfolio includes API-driven BSS/OSS, product catalog, CPQ, and order orchestration tools that support billing, service monetization, and customer fulfillment. The company combines modular, TMF-compliant components with managed services, including AI-enabled automation and data tools, delivered through SaaS and cloud-focused models.
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Delovna mesta v podjetju

Senior Chat Platform Architect

Lead architecture for Sigma Systems’ scalable conversational AI platform. Set technical direction across GCP, Genesys integrations, and engineering mentorship.

USZdružene države AmerikePAPensilvanijaNa daljavoPogodbaSeniorZahtevani Jezik: angleščinaArhitekt
BigQueryGoogle Cloud PlatformJavaScriptNode.jsOblakPorazdeljeni sistemiTerraformTypeScript

Opis

  • Lead architecture and solution design for the enterprise Chat Platform and its infrastructure.
  • Guide feature delivery while maintaining availability, low latency, and long-term scalability.
  • Advance cloud-native development using GCP, TypeScript, Node.js, Dialogflow, and GECX.
  • Set technical direction for IVA Voice, AI Agents, and Genesys contact center integrations.
  • Advise, coach, and mentor engineers, developers, and other team members.
  • Resolve complex architectural and technical issues.
  • Lead improvements to system reliability and performance.
  • Define, clarify, and communicate functional and non-functional requirements.
  • Connect technical teams with non-technical stakeholders.
  • Assess emerging AI/ML, cloud infrastructure, and conversational interface technologies.
  • Keep technical roadmaps aligned with business strategy.

Zahteve

  • Bachelor’s degree in information technology, computer science, or a closely related field.
  • At least five years of experience in an IT discipline, such as software engineering, system architecture, or cloud infrastructure.
  • At least five years of experience working with business teams to translate business capabilities into technical requirements.
  • Preferred: Hands-on experience architecting and implementing conversational AI platforms, especially with Google Cloud tools such as Dialogflow, GECX, and AI Agents.
  • Preferred: Experience integrating chat platforms with enterprise contact center systems such as Genesys.
  • Preferred: Knowledge of healthcare insurance or other regulated industries.
  • Expertise in Google Cloud Platform, including Cloud Run, Pub/Sub, Firestore, and BigQuery.
  • Knowledge of cloud-native architecture and Terraform or other infrastructure-as-code practices.
  • Experience with GECX, Google Dialogflow, AI Agents, IVA Voice, and Genesys integrations.
  • Proficiency in TypeScript, Node.js, WebSockets, and distributed systems design.
  • Experience with CI/CD pipelines and observability, monitoring, and logging strategies.
  • Knowledge of high-throughput, low-latency system design, application security, and authentication patterns.
  • Preferred certifications include Google Cloud Architect, Enterprise Architect (SCEA), and project management or Agile certifications.

Sorodna delovna mesta

PHIZENIX

Višji arhitekt CMDB/ITOM – ServiceNow (delo na daljavo, Združene države Amerike)

PHIZENIX
1 – 10 Zaposleni
LogistikaSvetovanjeTrženje
USZdružene države Amerike
120.000 $ – 200.000 $ / leto
Na daljavoPogodbaSeniorZahtevani Jezik: angleščinaArhitekt
ServiceNow

Višji arhitekt CMDB/ITOM je odgovoren za pobude ServiceNow CSDM, CMDB, Discovery in Service Mapping. Izboljšuje kakovost podatkov o poslovnih aplikacijah, upravljanje podatkov in integracije s Phizenixovo platformo za upravljanje portfelja.

Odpri