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Sigma Systems
Sigma Systems
201 – 500 Қызметкерлер
SaaSТелекоммуникацияларЭнергетика
Sigma Systems develops cloud-based software for communications providers and energy and utilities companies. Its portfolio includes API-driven BSS/OSS, product catalog, CPQ, and order orchestration tools that support billing, service monetization, and customer fulfillment. The company combines modular, TMF-compliant components with managed services, including AI-enabled automation and data tools, delivered through SaaS and cloud-focused models.
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Компаниядағы жұмыс орындары

Senior Chat Platform Architect

Lead architecture for Sigma Systems’ scalable conversational AI platform. Set technical direction across GCP, Genesys integrations, and engineering mentorship.

USАмерика Құрама ШтаттарыPAПенсильванияҚашықтанКелісімшартАға маманҚажетті Тіл: ағылшын тіліСәулетші
BigQueryGoogle Cloud PlatformJavaScriptNode.jsTerraformTypeScriptБұлтҮлестірілген жүйелер

Сипаттама

  • Lead architecture and solution design for the enterprise Chat Platform and its infrastructure.
  • Guide feature delivery while maintaining availability, low latency, and long-term scalability.
  • Advance cloud-native development using GCP, TypeScript, Node.js, Dialogflow, and GECX.
  • Set technical direction for IVA Voice, AI Agents, and Genesys contact center integrations.
  • Advise, coach, and mentor engineers, developers, and other team members.
  • Resolve complex architectural and technical issues.
  • Lead improvements to system reliability and performance.
  • Define, clarify, and communicate functional and non-functional requirements.
  • Connect technical teams with non-technical stakeholders.
  • Assess emerging AI/ML, cloud infrastructure, and conversational interface technologies.
  • Keep technical roadmaps aligned with business strategy.

Талаптар

  • Bachelor’s degree in information technology, computer science, or a closely related field.
  • At least five years of experience in an IT discipline, such as software engineering, system architecture, or cloud infrastructure.
  • At least five years of experience working with business teams to translate business capabilities into technical requirements.
  • Preferred: Hands-on experience architecting and implementing conversational AI platforms, especially with Google Cloud tools such as Dialogflow, GECX, and AI Agents.
  • Preferred: Experience integrating chat platforms with enterprise contact center systems such as Genesys.
  • Preferred: Knowledge of healthcare insurance or other regulated industries.
  • Expertise in Google Cloud Platform, including Cloud Run, Pub/Sub, Firestore, and BigQuery.
  • Knowledge of cloud-native architecture and Terraform or other infrastructure-as-code practices.
  • Experience with GECX, Google Dialogflow, AI Agents, IVA Voice, and Genesys integrations.
  • Proficiency in TypeScript, Node.js, WebSockets, and distributed systems design.
  • Experience with CI/CD pipelines and observability, monitoring, and logging strategies.
  • Knowledge of high-throughput, low-latency system design, application security, and authentication patterns.
  • Preferred certifications include Google Cloud Architect, Enterprise Architect (SCEA), and project management or Agile certifications.

Ұқсас жұмыс орындары

PHIZENIX

Senior CMDB/ITOM Architect – ServiceNow (Remote, United States)

PHIZENIX
1 – 10 Қызметкерлер
КонсалтингЛогистикаМаркетинг
USАмерика Құрама Штаттары
120 000 $ – 200 000 $ / жыл
ҚашықтанКелісімшартАға маманҚажетті Тіл: ағылшын тіліСәулетші
ServiceNow

Senior CMDB/ITOM Architect responsible for ServiceNow CSDM, CMDB, Discovery, and Service Mapping initiatives. Improve enterprise application data quality, governance, and integrations with Phizenix’s portfolio management platform.

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