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Sigma Systems
Sigma Systems
201 – 500 Angajați
EnergieSaaSTelecomunicații
Sigma Systems dezvoltă software bazat pe cloud pentru furnizorii de servicii de comunicații și companiile din domeniul energiei și utilităților. Portofoliul său include soluții BSS/OSS bazate pe API-uri, cataloage de produse, instrumente CPQ pentru configurare, prețuri și oferte, precum și orchestrarea comenzilor, care susțin facturarea, monetizarea serviciilor și onorarea comenzilor clienților. Compania combină componente modulare conforme cu standardele TM Forum cu servicii administrate, inclusiv instrumente de automatizare bazate pe inteligență artificială și instrumente pentru date, furnizate prin SaaS și modele axate pe cloud.
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Senior Chat Platform Architect

Lead architecture for Sigma Systems’ scalable conversational AI platform. Set technical direction across GCP, Genesys integrations, and engineering mentorship.

USStatele Unite ale AmericiiPAPennsylvaniaRemoteContractSeniorLimbă Obligatorie: englezăArhitect
BigQueryCloudGoogle Cloud PlatformJavaScriptNode.jsSisteme distribuiteTerraformTypeScript

Descriere

  • Lead architecture and solution design for the enterprise Chat Platform and its infrastructure.
  • Guide feature delivery while maintaining availability, low latency, and long-term scalability.
  • Advance cloud-native development using GCP, TypeScript, Node.js, Dialogflow, and GECX.
  • Set technical direction for IVA Voice, AI Agents, and Genesys contact center integrations.
  • Advise, coach, and mentor engineers, developers, and other team members.
  • Resolve complex architectural and technical issues.
  • Lead improvements to system reliability and performance.
  • Define, clarify, and communicate functional and non-functional requirements.
  • Connect technical teams with non-technical stakeholders.
  • Assess emerging AI/ML, cloud infrastructure, and conversational interface technologies.
  • Keep technical roadmaps aligned with business strategy.

Cerințe

  • Bachelor’s degree in information technology, computer science, or a closely related field.
  • At least five years of experience in an IT discipline, such as software engineering, system architecture, or cloud infrastructure.
  • At least five years of experience working with business teams to translate business capabilities into technical requirements.
  • Preferred: Hands-on experience architecting and implementing conversational AI platforms, especially with Google Cloud tools such as Dialogflow, GECX, and AI Agents.
  • Preferred: Experience integrating chat platforms with enterprise contact center systems such as Genesys.
  • Preferred: Knowledge of healthcare insurance or other regulated industries.
  • Expertise in Google Cloud Platform, including Cloud Run, Pub/Sub, Firestore, and BigQuery.
  • Knowledge of cloud-native architecture and Terraform or other infrastructure-as-code practices.
  • Experience with GECX, Google Dialogflow, AI Agents, IVA Voice, and Genesys integrations.
  • Proficiency in TypeScript, Node.js, WebSockets, and distributed systems design.
  • Experience with CI/CD pipelines and observability, monitoring, and logging strategies.
  • Knowledge of high-throughput, low-latency system design, application security, and authentication patterns.
  • Preferred certifications include Google Cloud Architect, Enterprise Architect (SCEA), and project management or Agile certifications.

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