PHIZENIX
PHIZENIX
PHIZENIX este o companie de recrutare de talente și consultanță, axată pe sprijinirea companiilor în identificarea și integrarea profesioniștilor calificați din domeniul tehnologiei. Serviciile sale includ căutarea de directori executivi, recrutarea permanentă și furnizarea de personal pe bază de contract, punând accent pe potrivirea candidaților cu nevoile și cultura fiecărei organizații. PHIZENIX ajută, de asemenea, companiile să exploreze integrări de inteligență artificială care pot îmbunătăți performanța operațională. Activitatea sa acoperă nevoi de afaceri legate de consultanță, marketing, logistică și dezvoltare digitală extinsă.

Senior CMDB/ITOM Architect – ServiceNow (Remote, United States)

Senior CMDB/ITOM Architect responsible for ServiceNow CSDM, CMDB, Discovery, and Service Mapping initiatives. Improve enterprise application data quality, governance, and integrations with Phizenix’s portfolio management platform.

Descriere

  • Design and govern the CSDM target model for Business Applications, Application Services, Software Models, and Entitlements.
  • Establish rules for software model promotion, data ownership, normalization, and duplicate record management.
  • Lead ServiceNow Discovery coverage and identify ways to improve CMDB completeness and accuracy.
  • Direct Service Mapping and dependency mapping efforts for application retirement and modernization programs.
  • Define the data contract and integration approach between ServiceNow and the portfolio management platform.
  • Create CMDB/ITOM governance standards and work with Enterprise Architecture, Infrastructure, Application, and Security teams.
  • Support the retirement of an external Enterprise Architecture tool and position ServiceNow as the trusted source for application and service data.

Cerințe

  • Demonstrated experience as a CMDB Architect, ITOM Architect, or ServiceNow Architect.
  • Hands-on expertise with ServiceNow CMDB, CSDM, Discovery, and Service Mapping.
  • Experience improving CMDB data quality through reconciliation, normalization, and duplicate management.
  • Background in application lifecycle management, dependency mapping, and enterprise integrations.
  • Strong communication and stakeholder management capabilities.
  • CIS – Discovery certification is preferred.
  • CIS – Service Mapping certification is preferred.
  • CIS – Data Foundations certification is preferred.
  • ServiceNow CSA certification is a plus.

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