Hanger, Inc. je zdravstveno podjetje, specializirano za ortotično in protetično oskrbo, storitve ter rešitve. Ustanovljeno je bilo leta 1861 ter združuje klinične raziskave in inovacije z oskrbo, osredotočeno na paciente, prek nacionalne mreže 925 klinik. Približno 6.400 zaposlenih podpira oskrbo okoli milijona pacientov na leto in prispeva k poslanstvu podjetja pomagati ljudem pri napredovanju.
Sales and Operations Coordinator, Point Designs
Coordinate customer orders and sales support for Point Designs, a developer of prosthetic solutions for partial hand loss. Work across sales, manufacturing, fabrication, and customer service operations.
Opis
- Review incoming orders for accuracy, including parts, pricing, quantities, shipping details, and product availability.
- Maintain customer records, contracts, and sales process documentation.
- Coordinate with manufacturing and operations to support timely fulfillment, accurate shipments, and clear updates about delays.
- Prepare quotes and track prospective orders through completion.
- Produce sales reports and supporting documentation.
- Maintain order traceability across software platforms.
- Assist with shipping and receiving as needed.
- Coordinate with fabrication teams on orders requiring fabrication services.
- Respond to customer calls and emails through shared phone and inbox lines.
- Help customers with ordering questions and post-delivery repair needs.
- Resolve billing, order, and shipment issues.
- Gather relevant details and escalate customer concerns.
- Handle demo requests and maintain the demo equipment pool.
- Complete administrative tasks such as scanning, filing, and recordkeeping.
- Record meeting notes and follow up on internal action items.
- Arrange team activities and travel.
- Keep the office organized and order basic supplies.
- Carry out other assigned duties.
Zahteve
- High school diploma or GED.
- Two years of related experience.
- Availability to work fully onsite.
- Computer proficiency.
- Working knowledge of Microsoft Office and Google Workspace.
- Familiarity with CRM and ERP systems, or the ability to learn new software quickly.
- Attention to detail and capacity to manage multiple tasks.
- Commitment to quality in all work.
- Empathy and a solution-focused approach to customer interactions.
- Willingness to learn and stay informed.
- Ability to prioritize competing tasks.
- Clear, professional written and verbal communication.
- Ability to work independently and collaborate across teams.
- Strong problem-solving ability.
- Reliable attendance and punctuality.
Ugodnosti
- Eight paid national holidays plus four floating holidays.
- Paid vacation and sick time.
- Medical, dental, and vision coverage.
- 401(k) savings and retirement plan.
- Paid parental bonding leave for new parents.
- Flexible work schedules and part-time opportunities.
- Employee referral bonus program.
- Mentorship opportunities as a mentor or mentee.
- Location-dependent student loan repayment assistance.
- Relocation assistance.
- Regional and national travel opportunities for CPO, CO, and CP roles.
- Opportunities to volunteer at local and national events, including Hanger’s BAKA Bootcamp and EmpowerFest.