Hanger, Inc. एक स्वास्थ्य सेवा कंपनी है जो ऑर्थोटिक और प्रोस्थेटिक देखभाल, सेवाओं और समाधानों में विशेषज्ञता रखती है। 1861 में स्थापित यह कंपनी देशभर में 925 देखभाल क्लीनिकों के नेटवर्क के माध्यम से नैदानिक अनुसंधान और नवाचार को मरीज-केंद्रित सेवा के साथ जोड़ती है। इसके लगभग 6,400 कर्मचारी हर वर्ष करीब दस लाख मरीजों की देखभाल में सहयोग करते हैं और लोगों को आगे बढ़ने में मदद करने के कंपनी के मिशन में योगदान देते हैं।
Sales and Operations Coordinator, Point Designs
Coordinate customer orders and sales support for Point Designs, a developer of prosthetic solutions for partial hand loss. Work across sales, manufacturing, fabrication, and customer service operations.
विवरण
- Review incoming orders for accuracy, including parts, pricing, quantities, shipping details, and product availability.
- Maintain customer records, contracts, and sales process documentation.
- Coordinate with manufacturing and operations to support timely fulfillment, accurate shipments, and clear updates about delays.
- Prepare quotes and track prospective orders through completion.
- Produce sales reports and supporting documentation.
- Maintain order traceability across software platforms.
- Assist with shipping and receiving as needed.
- Coordinate with fabrication teams on orders requiring fabrication services.
- Respond to customer calls and emails through shared phone and inbox lines.
- Help customers with ordering questions and post-delivery repair needs.
- Resolve billing, order, and shipment issues.
- Gather relevant details and escalate customer concerns.
- Handle demo requests and maintain the demo equipment pool.
- Complete administrative tasks such as scanning, filing, and recordkeeping.
- Record meeting notes and follow up on internal action items.
- Arrange team activities and travel.
- Keep the office organized and order basic supplies.
- Carry out other assigned duties.
आवश्यकताएँ
- High school diploma or GED.
- Two years of related experience.
- Availability to work fully onsite.
- Computer proficiency.
- Working knowledge of Microsoft Office and Google Workspace.
- Familiarity with CRM and ERP systems, or the ability to learn new software quickly.
- Attention to detail and capacity to manage multiple tasks.
- Commitment to quality in all work.
- Empathy and a solution-focused approach to customer interactions.
- Willingness to learn and stay informed.
- Ability to prioritize competing tasks.
- Clear, professional written and verbal communication.
- Ability to work independently and collaborate across teams.
- Strong problem-solving ability.
- Reliable attendance and punctuality.
लाभ
- Eight paid national holidays plus four floating holidays.
- Paid vacation and sick time.
- Medical, dental, and vision coverage.
- 401(k) savings and retirement plan.
- Paid parental bonding leave for new parents.
- Flexible work schedules and part-time opportunities.
- Employee referral bonus program.
- Mentorship opportunities as a mentor or mentee.
- Location-dependent student loan repayment assistance.
- Relocation assistance.
- Regional and national travel opportunities for CPO, CO, and CP roles.
- Opportunities to volunteer at local and national events, including Hanger’s BAKA Bootcamp and EmpowerFest.