Busuu je podjetje na področju izobraževalne tehnologije, ki razvija spletne izdelke za učenje jezikov za posameznike, podjetja in izobraževalne ustanove. Ustanovljeno je bilo leta 2008, njegova platforma pa združuje jezikovne tečaje, ki jih podpira umetna inteligenca, z možnostmi interakcije z naravnimi govorci ter tako omogoča bolj praktičen in zanimiv način razvijanja jezikovnih spretnosti. Busuu deluje na področjih izobraževanja, e-trgovine in programske opreme kot storitve ter služi globalni skupnosti z več kot 120 milijoni uporabnikov.
Revenue Operations Manager — Busuu, London Hybrid
Lead customer lifecycle operations, HubSpot governance and reporting at Busuu, an online language learning company. Connect Marketing, Sales and Customer Success processes to support sustainable growth.
Opis
- Own customer lifecycle processes and handoffs across Marketing, Sales and Customer Success, from lead progression and nurture through onboarding and renewal.
- Clarify ownership and coordinate the operating process for the target account list.
- Oversee the transition of HubSpot from the external agency.
- Document the HubSpot setup and prepare Marketing to manage its daily operations.
- Set standards for campaign tracking, taxonomy, integrations and data quality.
- Work with Marketing to shape the HubSpot roadmap.
- Set reporting requirements for Marketing and Customer Success.
- Collaborate with Decision Intelligence on analytics and trusted source-of-truth data.
- Align operational workflows and revenue tracking with business needs in partnership with Finance.
- Maintain Revenue Operations documentation, standard operating procedures and playbooks.
- Train teams to use processes and systems.
- Apply AI tools where they can improve workflows and efficiency.
- Report to the Head of Revenue Operations and serve as a trusted deputy.
Zahteve
- Bring 3–5 years of experience in Revenue Operations, Sales Operations, GTM Operations or a related Marketing Operations role at a SaaS, EdTech, subscription or technology company.
- Understand how Marketing, Sales and Customer Success work together across acquisition, conversion, retention and expansion.
- Have hands-on experience with HubSpot and/or Salesforce, including workflows, configurations and data flows.
- Improve processes across teams and translate business needs into clear operational requirements.
- Communicate effectively and manage stakeholders, with the confidence to question assumptions and influence without formal authority.
- Work confidently with dashboards and reports, validate data and identify the information teams need to make decisions.
- Create practical documentation and encourage adoption of new processes and systems.
- Desirable: Experience with HubSpot Marketing Hub, marketing automation or lead lifecycle management.
- Desirable: Knowledge of campaign taxonomy, UTM tracking, attribution, integrations or data enrichment.
- Desirable: Experience overseeing a technical handover from an external agency or vendor.
- Desirable: Familiarity with SQL, data warehouses or business intelligence tools.
- Desirable: Experience applying AI to documentation, training or workflow automation.
- Desirable: Commercial or financial analysis experience, particularly in a subscription business.
Ugodnosti
- Breakfast, snacks and fresh fruit at centrally located offices at no cost.
- Two complimentary office lunches each week.
- Private health insurance scheme.
- Flexible working hours.
- Hybrid and remote working model.
- Team lunches, Thursday socials, quarterly team events and company events.