Busuu is an education technology company that develops online language-learning products for individuals, businesses, and educational institutions. Founded in 2008, its platform combines AI-powered language courses with opportunities to interact with native speakers, supporting a more practical and engaging way to build language skills. Busuu operates across education, eCommerce, and SaaS, serving a global community of more than 120 million users.
Revenue Operations Manager — Busuu, London Hybrid
Lead customer lifecycle operations, HubSpot governance and reporting at Busuu, an online language learning company. Connect Marketing, Sales and Customer Success processes to support sustainable growth.
Description
- Own customer lifecycle processes and handoffs across Marketing, Sales and Customer Success, from lead progression and nurture through onboarding and renewal.
- Clarify ownership and coordinate the operating process for the target account list.
- Oversee the transition of HubSpot from the external agency.
- Document the HubSpot setup and prepare Marketing to manage its daily operations.
- Set standards for campaign tracking, taxonomy, integrations and data quality.
- Work with Marketing to shape the HubSpot roadmap.
- Set reporting requirements for Marketing and Customer Success.
- Collaborate with Decision Intelligence on analytics and trusted source-of-truth data.
- Align operational workflows and revenue tracking with business needs in partnership with Finance.
- Maintain Revenue Operations documentation, standard operating procedures and playbooks.
- Train teams to use processes and systems.
- Apply AI tools where they can improve workflows and efficiency.
- Report to the Head of Revenue Operations and serve as a trusted deputy.
Requirements
- Bring 3–5 years of experience in Revenue Operations, Sales Operations, GTM Operations or a related Marketing Operations role at a SaaS, EdTech, subscription or technology company.
- Understand how Marketing, Sales and Customer Success work together across acquisition, conversion, retention and expansion.
- Have hands-on experience with HubSpot and/or Salesforce, including workflows, configurations and data flows.
- Improve processes across teams and translate business needs into clear operational requirements.
- Communicate effectively and manage stakeholders, with the confidence to question assumptions and influence without formal authority.
- Work confidently with dashboards and reports, validate data and identify the information teams need to make decisions.
- Create practical documentation and encourage adoption of new processes and systems.
- Desirable: Experience with HubSpot Marketing Hub, marketing automation or lead lifecycle management.
- Desirable: Knowledge of campaign taxonomy, UTM tracking, attribution, integrations or data enrichment.
- Desirable: Experience overseeing a technical handover from an external agency or vendor.
- Desirable: Familiarity with SQL, data warehouses or business intelligence tools.
- Desirable: Experience applying AI to documentation, training or workflow automation.
- Desirable: Commercial or financial analysis experience, particularly in a subscription business.
Benefits
- Breakfast, snacks and fresh fruit at centrally located offices at no cost.
- Two complimentary office lunches each week.
- Private health insurance scheme.
- Flexible working hours.
- Hybrid and remote working model.
- Team lunches, Thursday socials, quarterly team events and company events.