ICF je globalno svetovalno in tehnološko podjetje, ki sodeluje z državnimi in komercialnimi naročniki pri reševanju kompleksnih izzivov na področjih posodabljanja zveznih informacijskih sistemov, energetike in javnih služb, javnega zdravja, podnebne odpornosti, upravljanja nesreč ter prometa. Njegove ekipe združujejo podatke in analitiko, umetno inteligenco, kibernetsko varnost ter strokovno znanje posameznih panog, da razvijajo in zagotavljajo praktične rešitve. ICF se osredotoča tudi na družbeno odgovornost podjetij in trajnost, vključno s prizadevanji za podporo socialnim programom, razvoju skupnosti in prihodnosti z nižjimi emisijami. Podjetje deluje mednarodno in je pomembno prisotno v Evropi, zlasti v Belgiji, Španiji in Združenem kraljestvu.
Remote Salesforce Grants Management Business Analyst at ICF
Improve ICF’s federal Salesforce Grants Management application by leading requirements work, testing, documentation, backlog coordination, and user training.
Opis
- Maintain and improve a large federal Salesforce Grants Management application
- Work with project managers, Salesforce developers, system architects, QA testers, product owners, and federal stakeholders
- Turn complex business needs into functional software solutions
- Gather requirements through sessions, workshops, and interviews with federal program managers, grant officers, and external applicants
- Oversee enhancements from intake through delivery, writing JIRA stories with acceptance criteria, workflow models, and edge cases
- Help manage and prioritize production defects, service requests, and enhancement requests
- Lead user acceptance testing by preparing plans, scenarios, and scripts, facilitating sessions, and triaging defects
- Create and update standard operating procedures, user guides, training manuals, and release notes
- Plan and deliver end-user training and workshops
- Work with technical teams to clarify requirements, investigate root causes, and verify deployments
Zahteve
- At least 2 years of experience gathering and eliciting requirements and writing user stories with detailed acceptance criteria
- At least 2 years of experience facilitating user acceptance testing, drafting test scripts, and managing defect resolution
- At least 2 years of experience developing end-user training materials, manuals, and SOPs, and delivering virtual or in-person training
- At least 2 years of experience working in Agile, Scrum, or Kanban delivery environments
- Experience with JIRA and Confluence
- Bachelor’s degree
- Ability to obtain and maintain a Public Trust clearance
- U.S. citizenship or Green Card required
- Must perform the work within the United States
- Must have lived in the United States for three full years within the past five years
- Preferred: Experience with federal grant programs, grant management lifecycles, and compliance requirements
- Preferred: Salesforce experience, especially with Salesforce Grants Management or Public Sector Solutions
- Preferred: CBAP, Salesforce Certified Business Analyst, or Certified ScrumMaster (CSM) certification
- Preferred: Strong communication, presentation, and interpersonal abilities
Ugodnosti
- Equal opportunity employer
- Reasonable accommodations for disabled veterans, people with disabilities, and individuals with sincerely held religious beliefs
- Benefits information is provided under the Transparency in Benefits Coverage Act