ICF ir globāls konsultāciju un tehnoloģiju pakalpojumu uzņēmums, kas sadarbojas ar valsts un komerciālā sektora klientiem, risinot sarežģītus izaicinājumus federālo IT sistēmu modernizācijas, enerģētikas un komunālo pakalpojumu, sabiedrības veselības, noturības pret klimata pārmaiņām, katastrofu pārvaldības un transporta jomā. Uzņēmuma komandas apvieno datus un analītiku, mākslīgo intelektu, kiberdrošību un nozaru zināšanas, lai izstrādātu un īstenotu praktiskus risinājumus. ICF pievēršas arī korporatīvajai pilsoniskajai atbildībai un ilgtspējai, tostarp iniciatīvām, kas atbalsta sociālās programmas, kopienu attīstību un nākotni ar mazākiem izmešiem. Uzņēmums darbojas starptautiski, un tam ir ievērojama klātbūtne Eiropā, jo īpaši Beļģijā, Spānijā un Apvienotajā Karalistē.
Remote Salesforce Grants Management Business Analyst at ICF
Improve ICF’s federal Salesforce Grants Management application by leading requirements work, testing, documentation, backlog coordination, and user training.
Apraksts
- Maintain and improve a large federal Salesforce Grants Management application
- Work with project managers, Salesforce developers, system architects, QA testers, product owners, and federal stakeholders
- Turn complex business needs into functional software solutions
- Gather requirements through sessions, workshops, and interviews with federal program managers, grant officers, and external applicants
- Oversee enhancements from intake through delivery, writing JIRA stories with acceptance criteria, workflow models, and edge cases
- Help manage and prioritize production defects, service requests, and enhancement requests
- Lead user acceptance testing by preparing plans, scenarios, and scripts, facilitating sessions, and triaging defects
- Create and update standard operating procedures, user guides, training manuals, and release notes
- Plan and deliver end-user training and workshops
- Work with technical teams to clarify requirements, investigate root causes, and verify deployments
Prasības
- At least 2 years of experience gathering and eliciting requirements and writing user stories with detailed acceptance criteria
- At least 2 years of experience facilitating user acceptance testing, drafting test scripts, and managing defect resolution
- At least 2 years of experience developing end-user training materials, manuals, and SOPs, and delivering virtual or in-person training
- At least 2 years of experience working in Agile, Scrum, or Kanban delivery environments
- Experience with JIRA and Confluence
- Bachelor’s degree
- Ability to obtain and maintain a Public Trust clearance
- U.S. citizenship or Green Card required
- Must perform the work within the United States
- Must have lived in the United States for three full years within the past five years
- Preferred: Experience with federal grant programs, grant management lifecycles, and compliance requirements
- Preferred: Salesforce experience, especially with Salesforce Grants Management or Public Sector Solutions
- Preferred: CBAP, Salesforce Certified Business Analyst, or Certified ScrumMaster (CSM) certification
- Preferred: Strong communication, presentation, and interpersonal abilities
Priekšrocības
- Equal opportunity employer
- Reasonable accommodations for disabled veterans, people with disabilities, and individuals with sincerely held religious beliefs
- Benefits information is provided under the Transparency in Benefits Coverage Act